Sukhan Chahal
Caledon,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Team Leader
Speedy Transport Group
01.2021 - Current
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered incoming calls (120+ calls daily) and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Office Administrator
Quantum Financial Services
04.2018 - 12.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Front Desk Agent
Monte Carlo Inn
09.2016 - 03.2018
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelors - Business Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12.2017
Skills
- Multi-Lingual, Fluent in English, Punjabi, Hindi & Arabic
- Complaint Resolution
- Report Preparation
- Account Management
- Technical Support
- Confidentiality Maintenance
- Effective Communication
- Problem Solving Abilities
Timeline
Customer Service Team Leader
Speedy Transport Group
01.2021 - Current
Office Administrator
Quantum Financial Services
04.2018 - 12.2020
Front Desk Agent
Monte Carlo Inn
09.2016 - 03.2018
Bachelors - Business Management
Cambrian College of Applied Arts And Technology