Summary
Overview
Work History
Education
Skills
Timeline
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Sukhan Chahal

Caledon,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Team Leader

Speedy Transport Group
01.2021 - Current
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered incoming calls (120+ calls daily) and emails from current customers and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

Office Administrator

Quantum Financial Services
04.2018 - 12.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Front Desk Agent

Monte Carlo Inn
09.2016 - 03.2018
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Bachelors - Business Management

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
12.2017

Skills

  • Multi-Lingual, Fluent in English, Punjabi, Hindi & Arabic
  • Complaint Resolution
  • Report Preparation
  • Account Management
  • Technical Support
  • Confidentiality Maintenance
  • Effective Communication
  • Problem Solving Abilities

Timeline

Customer Service Team Leader

Speedy Transport Group
01.2021 - Current

Office Administrator

Quantum Financial Services
04.2018 - 12.2020

Front Desk Agent

Monte Carlo Inn
09.2016 - 03.2018

Bachelors - Business Management

Cambrian College of Applied Arts And Technology

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Sukhan Chahal