Sukh Maghera
Maple Ridge
Summary
Proven leader in optical retail management, notably with Hudson's Bay Optical, where I drove team productivity and engagement. Skilled in strategic planning and workforce management, I excel in enhancing customer satisfaction and operational efficiency. My approach combines strong performance management with effective team leadership, significantly improving service delivery and business outcomes.
Overview
21
21
years of professional experience
Work History
Optician
Complete Eye Care
04.2024 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
District Manager
Hudson's Bay Optical
01.2014 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Hudson's Bay Optical
01.2004 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Licensed Optician And Contact Lens Fitter -
BC College of Optics
Surrey, BC10.2003
Skills
- Staff Development
- Workforce Management
- Strategic Planning
- Performance Management
- Operations Management
- Team Leadership
- Time Management
Timeline
Optician
Complete Eye Care
04.2024 - Current
District Manager
Hudson's Bay Optical
01.2014 - 06.2024
Manager
Hudson's Bay Optical
01.2004 - 01.2014
Licensed Optician And Contact Lens Fitter -
BC College of Optics
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