Sukh KAUR
Halifax
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Scotiabank
10.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintain compliance with banking regulations and security protocols while handling customer data
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Technical Support Representative
Nordia
09.2023 - 06.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
Amazon
09.2022 - 08.2023
- Working in team of 10-15 people
- Performing individual
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completing targets before due time
- Screening visitors and staff
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma - Computer System Technician
St. Lawrence College
Surrey, BC12-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Follow-up skills
- teamwork
Certification
NCHMCT (National Council for Hotel Management & Catering Technology) Cracked the entrance exam for hotel management in India in April 2021
Interests
IAYP (International Award for Young people)
, I was the member of the IAYP program in my school the motive of which is to encourage the young people to achieve their full growth potential and development of personality by learning interpersonal skills and teamwork.
ART OF LIVING
I have also attended the Art of Living camp, which has helped me in controlling my stress and anxiety.
VOLUNTEERING
National Service Scheme
Creating Education Awareness
Serving food in the community
Leading volunteer teams
Round Square Conference
Presented my school in Round Square conference in Noida, India motive of which is to connect students from different parts of the world and develop capabilities and attitudes for responsible, compassionate leadership.
Timeline
Customer Service Representative
Scotiabank
10.2024 - Current
Technical Support Representative
Nordia
09.2023 - 06.2024
Customer Service Representative
Amazon
09.2022 - 08.2023
Diploma - Computer System Technician
St. Lawrence College
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