Highly-motivated analyst with three years of progressive experience in Learning Operations & Human Resources and have a proven track record in a fast-paced environment. Quick learning with technical know-how, prompt in clarifying client expectations and have good process knowledge. Strong work ethic, adaptability and interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges.
Overview
4
4
years of professional experience
Work History
Analyst
DELOITTE INDIA
04.2021 - 08.2022
Managed Learning management system solution for planning, execution, documentation, tracking, and reporting of knowledge or skill-based courses and training programs
Maintained 3+ database systems to track and analyze operational data.
Helped meet changing demands by recommending improvements to business systems or procedures.
Creation of need based Advanced Excel reports & Dashboards
Able to handle, manipulate, analyze, summarize and report on data using Tableau & Power BI
Organized training plans and been part of new hire recruitment team
Experienced in Mailbox management, Meetings and Certifications
Identified and resolved problems through root cause analysis and research.
Queried databases for information needed for report processing leading to increase in 30% efficacy.
Validated results and performed quality assurance to assess accuracy of data.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Conducted workplace compliance training to reduce liability risks and operate effectively.
Performed budget analysis to control expenditures and predict future budget needs. Introduced power query to reduce report creation time by 70%.
CRM
Allegis Services (India) Pvt. Ltd, DELOITTE INDIA
08.2019 - 04.2021
Responsible for working with various Centre of Excellence, their managers, stakeholders in supporting learning and development needs of various businesses in the USA
Handled 70+ emails for 3 learning portfolios, complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Demonstrated ability to communicate information and recommendations to business leadership
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Created activities and engagements to enhance customer experience, knowledge and patronage.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Created training guides and in-person and online training courses to improve customer user experience in Sharepoint, Salesforce(SFDC), Zoom and SABA environment.
Assistant Managing Editor
Omics International Private Limited
06.2018 - 08.2019
Building relationships with renowned scientists and communicating with them
Handled final proofreading, copy editing and revision functions for deliverables.
Managed EICs calendar of meetings, editorial tasks and overall publication.
Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Edited long and short-form content, specializing in Research Journal content.
Incorporated SEO techniques into digital publications, optimizing page ranks to improve traffic.
Oversaw compliance with style guide, editorial guidelines and brand identity throughout entire publication portfolio.
Assisted in hiring and training interns on company procedures and style guidelines.
Pitched content strategies and managed asset acquisition.
Proficiency in MS Office (Word, Excel, Outlook, MS Teams), Adobe Acrobat & Zoom
Tools like – SABA, NextGen, Creating surveys, SharePoint site maintenance (for assigned portfolios)
Large Dataset Manipulation
Compliance Analysis
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 7 staff members.
Documented and resolved certification tracking issue which led to automating of the existing database enabling us to rectify and reinstate certifications since inception.
Collaborated with team of 20+ professionals & leaders in the development of 'Dstart App' for Deloitte Onboarding Programme.
Awarded 'Megastar of the Month' for successfully transitioning 81 virtual training sessions to Live in-person sessions.
Received 'Spot Award' for delivering 96 certification sessions for the assigned learning portfolio and certifying 1200 professionals in that fiscal year.