Sukanya Kannan
Maple Ridge
Summary
Reliable and adaptable professional with a strong ability to thrive in both team-oriented and independent work settings. Experienced in inside sales, administrative operations, and sales support management, with a proven track record of delivering results efficiently. Committed to continuous learning and contributing effectively to organizational success.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
National Energy Equipment
09.2022 - Current
- Answering to customer queries via phone, email, assisting walk-in customers.
- Promote sales of company products and source products for all new and existing customers, supporting sales initiatives that are offered.
- Resolving billing/invoicing issues for customers.
- Collecting payments through EFT’s, credit cards etc.
- Communicate with the management about issues that could affect customer service.
- Help outside reps or territory managers with orders and inventory questions.
- Attend training sessions, answer rebate questions, and match suitable products as per client needs.
- Coordinate with technical support on behalf of customers.
- Provided professional, effective, and efficient day-to-day solutions and customer service to a broad customer base, including but not limited to inquiries, quotations, technical support, and order entry, order processing, and follow-up.
- Deciding the best method to resolve problems to ensure customer satisfaction and company adherence to policies and procedures.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Ensure that orders are shipped on time and inventory turns are maximized and controlled. Address of any slow-moving inventory concerns. Ensure that inventories are kept up to date. Discuss, develop, and implement any ideas or plans to meet the targeted inventory turns or delivery programs.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
Administrative Officer
Ngee Lek Plumbing and Sanitary Services Pte Ltd
04.2014 - 11.2017
- Record and prepare minutes of meetings.
- Determine, establish & document office procedures and routines.
- Answer telephone and relay telephone calls and messages.
- Answer electronic inquiries.
- Compile data, statistics, and other information.
- Open and distribute regular and electronic mail.
- Set up and maintain manual and computerized information filing systems.
- Type and proofread correspondence, forms, and other documents.
Sales Support Management Coordinator
Hewlett Packard Global Business Services
08.2011 - 11.2013
- Handling large volumes of confidential data, processing it
- Maintain and follow clear documentation works, checking the team’s productivity through industrial engineering tools.
- Weekly tracker publishing using Excel graphs and pie charts for sales data.
- Work on Six Sigma and ISO procedures
- Helping new hires understand their responsibilities by conducting sessions, taking them through some presentations, etc.
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
Education
Bachelor of Computer Applications - Computer Applications
Bangalore University
Bangalore05.2011
Skills
- Tech savvy
- sales
- Planning, assisting, and scheduling
- Working with data
- Flexible and multi-tasking
- Attention to detail
- Customer Service
- Team player
- Customer relationship management
- Project co-ordination
- MS Office tools
- Familiarity with using CRM softwares
Awards
Employee of the Month (various times in 2013) 2013, While working at HP, India. I had the privilege of working on various tasks in my team. I was recognized for working accurately within a limited time with zero errors.
Languages
English
Professional Working
Hindi
Elementary
Tamil
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Inside Sales Representative
National Energy Equipment
09.2022 - Current
Administrative Officer
Ngee Lek Plumbing and Sanitary Services Pte Ltd
04.2014 - 11.2017
Sales Support Management Coordinator
Hewlett Packard Global Business Services
08.2011 - 11.2013
Bachelor of Computer Applications - Computer Applications
Bangalore University
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