Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sukanya Ghosh

Brampton,ON

Summary

Been in the job market for a considerable number of years now. Started off from offering customer service over the phones to managing a team of over 20 industry experts, the journey has been extremely thrilling and educating. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and have always believed in the power of team work and the importance of being time bound.

Always looking forward to learning and acquiring new skills while passing down years of experience to others in in the team.

Overview

11
11
years of professional experience

Work History

Business Development Manager

Pancea Manpower Services
12.2022 - Current
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Represented company and promoted products at conferences and industry events.
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Freelance Lifestyle Content Creator

Freelance-writers
02.2018 - 03.2021
  • Applied current editing and photography tools to tell great stories.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Develop original content through social listening and independent sources.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Conducted online research to obtain relevant information and materials.
  • Created content with SEO keywords drawn from Google Analytics.
  • Generated stories to reflect current trends and news to pull audience into website.
  • Created content for websites and online publications.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Edited and proofread drafts of articles and other documents.

Deputy Manager Customer Experience

Teleperformance
04.2015 - 10.2016
  • Maintained, documented and presented progress reports to leaders.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with team.
  • Supervised and motivated staff employees.
  • Created reports and analyzed and interpreted data.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interviewed, performed background checks, hired and trained associates.
  • Led the show with presentations for new prospective clients to bring in more business.
  • Collaborated with many top tier brands like Adobe, Telus,At&T, Trainline, SanDisk,Walmart etc.
  • Facilitated train the trainer workshops with both seasoned and new training members.
  • Designed training manuals for the training and customer experience team.
  • Introduced many best practices like calibrations, e-learning training sessions, classroom trainings etc. to continuously promote and enhance the customer experience KPI of each client within the organization.
  • Managed a team of 20 members, directly reporting in to me.
  • Traveled to other company sites to help set up their customer experience training team, and post that supervised them remotely and directly by being present on site, periodically.

Assistant Manager Training TELUS

Teleperformance- Telus
04.2012 - 04.2015
  • Implemented new learning strategies depending upon employees' skill levels.
  • Conducted training courses and prepared videos for long-term use.
  • Created in-depth training manual for all employees.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Coordinated and prioritized required training courses for TELUS employees.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Tested all training software and hardware prior to commencing training programs.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed field training to enhance participants' skills.
  • Attended workshops each year in Canada, for three consecutive years to enhance facilitation skills, and renew training certification with TELUS.
  • Worked as part of the program in the TELUS Toronto office for the duration of the stay and participated in field work with the onshore team.

Education

High School Diploma -

G.d.birla Centre For Education
India

Bachelor of Arts - English/history

Vinayaka Missions Sikkim University

Skills

  • Account Development
  • Growth Management
  • Mentoring
  • Team Leadership
  • Coaching and Mentoring
  • Strategic Networking
  • Team Collaboration
  • Training and Development
  • Verbal and Written Communication
  • Client Relationship-Building
  • Team Recruiting and Onboarding

Timeline

Business Development Manager

Pancea Manpower Services
12.2022 - Current

Freelance Lifestyle Content Creator

Freelance-writers
02.2018 - 03.2021

Deputy Manager Customer Experience

Teleperformance
04.2015 - 10.2016

Assistant Manager Training TELUS

Teleperformance- Telus
04.2012 - 04.2015

High School Diploma -

G.d.birla Centre For Education

Bachelor of Arts - English/history

Vinayaka Missions Sikkim University

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Sukanya Ghosh