Summary
Overview
Work History
Education
Skills
References
Professional Highlights
Languages
Timeline
Generic

Sukanta RAJ DEY

Scarborough,Canada

Summary

Sales professional with proven success at Scarboro Kia, specializing in strategic sales and customer relationship management. Achieved notable market share growth and improved customer satisfaction through effective negotiation and upselling. Expertise in project management and team collaboration to enhance operational efficiency and drive revenue growth.

Overview

27
27
years of professional experience

Work History

Customer Experience Specialist

AIR CANADA
Toronto, ON
06.2022 - Current
  • Verified passenger documentation to ensure compliance with laws and regulations.
  • Performed check-in procedures for domestic and international flights, enhancing operational efficiency.
  • Checked luggage for proper weight distribution in accordance with aircraft specifications.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Provided accurate information on airline services, including rates, routes, and schedules.
  • Delivered exceptional service through active engagement and effective listening skills.
  • Ensured accurate printing of boarding passes before flight departure.

Sales Specialist /Assistant Finance Manager

SCARBORO KIA
Scarborough, Canada
01.2010 - Current
  • Maintained high productivity levels by effectively prioritizing workload within tight timelines.
  • Cultivated strong customer relationships by assisting clients in vehicle selection that met their needs.
  • Educated potential customers on product features, warranty details, and financing options while promoting upsells.
  • Coordinated multiple projects focused on improving Operational Excellence across departments.
  • Implemented and monitored compliance with all established operating procedures and policies.
  • Oversaw sales forecasting, planning, and budgeting processes for Sales teams.
  • Achieved significant market share growth and enhanced customer satisfaction as part of a strategic growth plan..
  • Liaised with service department to ensure vehicles were prepared for timely delivery.
  • Educated customers on product features and technical details to highlight benefits.
  • Produced sales documents, finalized deals and filed records.
  • Negotiated prices and set up contracts to finalize sales agreements.

Agency Operator

THRIFTY CAR RENTAL
Toronto, Canada
01.2006 - 01.2009
  • Achieved organizational goals through continuous learning and effective application of procedures.
  • Implemented sales best practices to enhance customer retention for internal and external car rentals.
  • Spearheaded a team of 10 salespeople, ensuring exceptional dealership management and operational performance.
  • Established efficient processes to meet department needs with diligence and empathy.
  • Evaluated work functions proactively, ensuring compliance with company guidelines at all levels.
  • Increased quality and efficiency through a robust work ethic and dedication.
  • Developed location strategies to maximize profitability, focusing on optional services and revenue opportunities.
  • Enhanced customer satisfaction by 30% and improved vehicle request fulfillment from 70% to over 97%.

Assistant Manager

FRENCH CONNECTION
Toronto, Canada
04.2004 - 06.2006
  • Spearheaded a team of 30 employees, enhancing dealership management through effective leadership practices.
  • Achieved productivity goals and team objectives through collaboration and strategic efforts.
  • Developed policies and operating procedures to streamline functional elements and meet organizational goals.
  • Coordinated and monitored processes to ensure strict adherence to organizational protocols.
  • Managed onboarding of new talent, inventory handling, and visual merchandising initiatives.
  • Maintained high service quality by following company policies and procedures rigorously.
  • Formulated strategies during operational meetings to address challenges and drive resolutions.

Merchandising Manager

Shoppers Drug Mart
Toronto, Canada
01.1998 - 04.2002
  • Negotiated purchasing terms with vendors and suppliers to ensure cost-effectiveness and quality.
  • Increased sales through targeted merchandising strategies and optimal inventory selection.
  • Provided technical guidance on product design, covering materials selection and packaging requirements.
  • Forecasted purchasing needs are determined by analyzing supply levels, and aging inventory.
  • Directed supervisory team and front-line staff to enhance consistency in guest experience.
  • Implemented inventory control procedures, reducing shrinkage and improving stock accuracy.
  • Adjusted store performance based on data analysis to optimize operations.

Education

Ontario Secondary School Diploma (OSSD) -

Central Commerce Collegiate
Toronto, ON
01.2004

Skills

  • Business Relationship Development
  • Marketing
  • Strategic Sales
  • Customer Focus
  • Branding
  • Sales Coaching
  • Conflict Resolution
  • Retail Operations
  • Business Development
  • Store Operations
  • Contract Negotiations
  • Closing & Upselling
  • Project Management
  • Research
  • Client Rapport
  • Prospecting & Objection-Handling
  • Revenue Generation
  • Costing
  • Budgeting
  • Scheduling
  • Business Analysis
  • Strategic Planning
  • Customer Service
  • Vendor Management
  • Quality Control
  • Client Management
  • Process Planning
  • Forecasting
  • Coaching
  • Operations
  • Project Coordination
  • Inventory
  • Merchandising
  • Store Functions
  • Corporate Operations
  • Staff Management
  • CRM
  • Automotive and Retail Functions
  • Market Research
  • Sales Positioning
  • Product Placement

References

Available upon request.

Professional Highlights

  • Highly developed and proven creative, operational and results-driven abilities in professional business development, strategic sales and growth, product management, training, client management, consumer support and business coordination environments.
  • Refined leadership, negotiating and management skills empowered through years of experience in professional retail administration, purchasing and results-focused brand enhancement designations.
  • Diligent and professionally cemented attention to detail in building client relationship skills, intricate ability to think outside the box.
  • Strong eye for identifying and resolving problems with viable solutions, inspiring leadership and building trust amongst fellow team members.
  • Meticulous and results-driven work ethic, whilst implementing strong developmental strategies at the workplace for cementing productivity and results.
  • Strong functional knowledge and proficiency in MS Word, Excel, Outlook, Access, Project, PowerPoint, Windows OS, Data Entry.
  • Valid Ontario ‘G’ Driver’s License with a clean driving abstract and reliable vehicle.

Languages

Hindi
Full Professional
Bengali
Full Professional

Timeline

Customer Experience Specialist

AIR CANADA
06.2022 - Current

Sales Specialist /Assistant Finance Manager

SCARBORO KIA
01.2010 - Current

Agency Operator

THRIFTY CAR RENTAL
01.2006 - 01.2009

Assistant Manager

FRENCH CONNECTION
04.2004 - 06.2006

Merchandising Manager

Shoppers Drug Mart
01.1998 - 04.2002

Ontario Secondary School Diploma (OSSD) -

Central Commerce Collegiate

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Sukanta RAJ DEY