Sukannaya Bhattacharjee
Surrey,BC
Summary
Motivated and organized individual with strong communication skills and extensive experience in retail sales and education sector. Recent graduate with a Post-Baccalaureate Diploma in Human Resources Management from Kwantlen Polytechnic University. Demonstrated knowledge of HR policies, employment laws, diversity, and effective communication. Seeking to leverage HR expertise and skills in a dynamic professional environment. Offering a blend of interpersonal skills and a passion for employee development, eager to learn and grow in a human resources environment. Brings understanding of organizational behavior and labor laws, along with ability to manage recruitment and onboarding processes. Ready to utilize and develop talents in employee engagement and conflict resolution as a Human Resources Manager.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Consultant
The Brick
02.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Provided sales and customer service assistance to walk-in traffic.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns
Sales Associate
Bluenotes
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Kitchen Helper and Processor
Trumps Fine Food Merchants & Wholesalers
01.2023 - 06.2023
- Assisted team members during peak periods, ensuring effective workflow and high morale
- Resolved kitchen issues and customer complaints quickly and professionally.
- Collaborated with team members to ensure smooth kitchen operations.
- Followed recipes accurately to maintain product consistency and quality.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
Assistant Teacher (Internship)
Adamas World School, Nona Chandanpukur Manmathanath High School, Sodepur Chandrachur Vidyapith for Girls
09.2018 - 03.2020
- Observed classroom teaching and gained insights into effective educational strategies
- Conducted action research to improve teaching methods and team management
- Assisted with administrative duties, including student record-keeping and classroom organization
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch, and daily 50-100 students intake and dismissal.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Education
Post-Baccalaureate Diploma - Human Resources Management
Kwantlen Polytechnic University
Surrey, BC08.2024
Bachelor of Education - Education
Adamas University
Kolkata, WB08.2020
Bachelor of Science (Honours) - Zoology
Barrackpore Rastraguru Surendranath College
08.2018
Diploma in Information Technology Application -
Youth Computer Training Centre
06.2018
Skills
- Strong verbal and written communication
- Problem-solving
- Critical thinking
- Time management
- Teamwork and collaboration
- Attention to detail
- Lesson plan implementation
- Sales strategies
- Proficient in Microsoft Office
- Customer relationship management
- Strategic human resources planning
- Human resources information systems (HRIS)
Certification
- Introduction to the Biology of Cancer, Johns Hopkins University, Coursera, 01/01/20
- Ecology: Ecosystem Dynamics and Conservation, American Museum of Natural History, Coursera, 01/01/20
Languages
English
Hindi
Punjabi
Bengali
Timeline
Sales Consultant
The Brick
02.2024 - Current
Sales Associate
Bluenotes
07.2023 - Current
Kitchen Helper and Processor
Trumps Fine Food Merchants & Wholesalers
01.2023 - 06.2023
Assistant Teacher (Internship)
Adamas World School, Nona Chandanpukur Manmathanath High School, Sodepur Chandrachur Vidyapith for Girls
09.2018 - 03.2020
Bachelor of Science (Honours) - Zoology
Barrackpore Rastraguru Surendranath College
Diploma in Information Technology Application -
Youth Computer Training Centre
Post-Baccalaureate Diploma - Human Resources Management
Kwantlen Polytechnic University
Bachelor of Education - Education
Adamas University
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