Summary
Overview
Work History
Education
Skills
Timeline
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Sukaneya Selvarajah

Toronto,ON

Summary

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

10
10
years of professional experience

Work History

Customer Service Coordinator

BellMedia
Scarborough, ON
11.2023 - Current
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Monitored customer service calls and provided feedback on performance.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Sales Associate

Gap Canada
Toronto, Ontario
01.2020 - 08.2024
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Answered customer inquiries regarding product features, pricing, and availability.

Retail Associate

Nordstorm
Toronto, Ontario
03.2016 - 01.2020
  • Used technology resources to assist customers in locating and selecting items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Recommended, selected and located merchandise based on customer desires.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier

Walmart Canada
01.2015 - 12.2017
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

Bachelor of Arts - Sociology

George Brown College
Toronto, None
06-2022

Skills

  • Customer service
  • Team building
  • Financial analysis
  • Problem solving
  • Sales strategy
  • Time management
  • CRM software
  • Quality assurance

Timeline

Customer Service Coordinator

BellMedia
11.2023 - Current

Sales Associate

Gap Canada
01.2020 - 08.2024

Retail Associate

Nordstorm
03.2016 - 01.2020

Cashier

Walmart Canada
01.2015 - 12.2017

Bachelor of Arts - Sociology

George Brown College

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Sukaneya Selvarajah