SUKH KAUR
Ottawa,ON
Overview
9
9
years of professional experience
Work History
Customer Service&Supervisor
FreshCo
Ottawa, ON
09.2022 - Current
- Work with floor team and managers to meet wide range of customer needs. Collaborate with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Perform cash, card and check transactions to complete customer purchases. and Process refunds and exchanges in accordance with company policy. Resolve customer complaints professionally.
- Handle cash with high accuracy and take care to check bills for fraud. Balance cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Centex
Cornwall, ON
02.2022 - 09.2022
- Oversaw sales of gasoline and retail items - snacks, electronics, souvenirs etc. Reported any suspicious activity to the police
- Handled customer inquiries and suggestions courteously and professionally. Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff. Educated customers about billing, payment processing and support policies and procedures.
Kitchen Manager
Cora
Cornwall, ON
11.2020 - 02.2022
- Fostered a collaborative working environment among all team members and other support staff. Organized and detail-oriented with a strong work ethic.
- Managed staff schedules and maintained adequate coverage for all shifts, implemented effective inventory control systems to reduce food spoilage and waste.
- Identified issues, analyzed information and provided solutions to problems. Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Counter Attendant
Burger King
Cornwall, ON
05.2020 - 08.2020
- Collaborated with team members to consistently meet high standards of quality and service, processed customer orders and accurately entered into order system.
- Displayed exceptional product knowledge, boosting sales through upselling techniques and suggestive selling tactics. Demonstrated professionalism under pressure during peak hours while maintaining a friendly demeanor towards customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Increased overall store cleanliness by diligently monitoring facilities for maintenance needs or repairs.
Supervisor, Cashier
Thai Express/Sushi Shop
09.2018 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Cultivated strong relationships with clients through consistent communication and excellent service delivery.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
Customer Service Representative
Victor Infocom
Punjab, India
04.2015 - 11.2015
- Attended customer calls and provided accurate, satisfactory answers to their queries and concerns, met customer call guidelines for service levels, while handling time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants. Educated customers about billing, payment processing and support policies and procedures.
Education
General Business Diploma/ Accounting -
St. Lawrence College
05.2019
Skills
- Computer Software: Ms Office (Excel, Word, Power point)
- Time Management
- Team Leadership, Staff Scheduling
- Decision-Making, Problem-Solving
- Strategic sales knowledge
- Paperwork Processing
- Report Preparation
- Product and service solutions
- Training Programs
- Positive and Constructive Feedback
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Customer Service&Supervisor
FreshCo
09.2022 - Current
Customer Service Representative
Centex
02.2022 - 09.2022
Kitchen Manager
Cora
11.2020 - 02.2022
Counter Attendant
Burger King
05.2020 - 08.2020
Supervisor, Cashier
Thai Express/Sushi Shop
09.2018 - 04.2020
Customer Service Representative
Victor Infocom
04.2015 - 11.2015
General Business Diploma/ Accounting -
St. Lawrence College
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