Sujith John Peter
Toronto,ON
Summary
Proactive marketing management student with a strong foundation in hospitality and tourism, GA4 certified, skilled in data-driven strategies, consumer insights, and creative problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
IEnergizer
08.2022 - 03.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
Client Service Executive
International Institute of Financial Markets
09.2021 - 03.2022
- Developed and maintained existing client relationship and developed new client relationships.
- Priced services correctly and directed development of client-customized solutions.
- Ensured timely execution of client requests by coordinating effectively with internal departments and external partners.
- Contributed significantly to the growth of company revenue through upselling existing customers on additional products or services.
Education
One Year Diploma Program - Marketing Management And Research
Sheridan College
Mississauga05-2024
One Year Diploma Program - Hospitality And Tourism Management
Niagara College, Toronto
Toronto, ON12-2023
Bachelor's Degree - Hospitality Management
Institute of Hotel Management
Kurukshetra, India05-2021
Skills
- Social Media Marketing
- Content Creation
- Optimizing performance
- SEO
- WordPress Management
- Direct Mail Campaigns
- Multicultural Marketing
- CRM Management
- Editing and proofreading
- Social Media Management
- Adobe Creative Cloud
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Professional Working
Certification
- GA4 Certified
Interests
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
Timeline
Customer Service Representative
IEnergizer
08.2022 - 03.2023
Client Service Executive
International Institute of Financial Markets
09.2021 - 03.2022
One Year Diploma Program - Marketing Management And Research
Sheridan College
One Year Diploma Program - Hospitality And Tourism Management
Niagara College, Toronto
Bachelor's Degree - Hospitality Management
Institute of Hotel Management
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