Akhila R
Bengaluru,India
Summary
Dynamic and responsible design and planning of Fiber-to-the-Home (FTTH) networks using QGIS software with 3years of work experience. This role involves creating detailed network layouts, optimizing network infrastructure, and ensuring the efficient deployment of high-speed fiber optic connections to residential and commercial properties. Eager to obtain a position that will allow me to utilize my technical skills in a effective and efficient way.
Overview
5
5
years of professional experience
Work History
SW/Cloud/App Tech Support Analyst
Accenture
06.2024 - Current
- Monitored and enforced quality standards in technical support processes to improve service consistency and accuracy.
- Audited resolved support cases to identify patterns, recurring issues, and areas for process improvement.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Created user accounts and managed access control.
Network and Svcs Operation Associate
Accenture
05.2023 - 06.2024
- Utilizing QGIS software to design FTTH network infrastructure, including fiber optic cable routes, distribution points, and access points
- Creating detailed network maps, diagrams, and layouts to guide the construction and installation teams
- Analyzing network capacity requirements and plan for future growth and expansion
- Collecting and analyzing geospatial data, topography, and existing infrastructure information to inform network design decisions
- Identifying potential obstacles and challenges that may affect network deployment
Group Lead
Deduce Technologies
09.2020 - 05.2023
- Managed a team of 25 members, overseeing project timelines, task delegation, and quality control.
- Developed automated Excel spreadsheets with formulas to track project progress, resource allocation, and team efficiency.
- Worked on optical fibre access networks using GPON/FTTH
- Conversion of High level design into Low level design as per specifications
- Creating maps showing the spatial distribution of various kinds of data in the landuse
- Map vectorization and its updating using QGIS
- Data Annotation for logistics and transportation
- Analysis of the labeled data using JOSM
- Creating shape files, Geodatabase and data conversion as per the requirement
- Dynamic and responsible design and planning of Fiber-to-the-Home (FTTH) networks using QGIS software with 3 years of work experience
- Eager to obtain a position that will allow me to utilize my technical skills in an effective way
Education
SSLC -
St. Philomena Public and English High School
01.2014
BE - CIVIL ENGINEER
SJB Institute of Technology
01.2020
DIPLOMA - CIVIL ENGINEER
Rajiv Gandhi of Memorial Polytechnic
01.2017
Skills
- QGIS
- Auto Cad (2D)
- JOSM
- MS office
Languages
English
Kannada
Malayalam
Tamil
Disclaimer
I do hereby state that all the details mentioned above are accurate to the best of my familiarity and confidence. I bear the accountability for any blunder or mistake in the future.
Timeline
SW/Cloud/App Tech Support Analyst
Accenture
06.2024 - Current
Network and Svcs Operation Associate
Accenture
05.2023 - 06.2024
Group Lead
Deduce Technologies
09.2020 - 05.2023
BE - CIVIL ENGINEER
SJB Institute of Technology
DIPLOMA - CIVIL ENGINEER
Rajiv Gandhi of Memorial Polytechnic
SSLC -
St. Philomena Public and English High School
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