Sujey Maldonado
Moreno Valley
Summary
Driven and bilingual professional with a proven track record in customer service and problem-solving. At Pace/Heap Home Energy Assistance Program, I enhanced client interaction and streamlined processes, demonstrating exceptional communication and computer literacy. Skilled in team collaboration and adept at working unsupervised, I consistently deliver results that exceed employer expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Royal Tec
Sales
03.2019 - 05.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Pace/Heap Home Energy Assistance Program
Costemer Service
10.2017 - 10.2018
- Offered detailed fact-finding, research and analysis on energy industry topics to support senior consulting staff and experts across multiple projects.
- Reviewed project submittals for compliance with energy modeling requirements and practices pursued.
- Contributed to client interaction via email and conference calls.
- Served low incom clients, provide customer service, answer phones
- Reviewed eligibility, translated into Spanish and update files
- Operated office equipment failed documents and inputted information into Serv-Traq system.
Ace Cash Express
Manager / Car Insurance Agent
02.2011 - 03.2015
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
- Recommended and helped obtain merchandise based on customer needs and desires
- Organized schedules for employess, inventory, loans, and verify large amount of checks and sale car insurance.
California Quick Check
Sales Associate Cashier Tax Preparer
02.2007 - 01.2010
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Reduced errors in data entry by attentively inputting guest information into the system accurately and efficiently.
- Processed deposits and payments as part of reservation management.
Education
Career Planning And Preparation Seminar
Los Angeles County Office of Education
Glendale, CA07.2016
High School Diploma -
Belmont High School
Los Angeles, CA06.1999
Skills
- Bilingual in English/ Spanish
- Computer literate
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Great Customer Service skills
- Problem-Solving
- Dependable and Responsible
- Active Listening
- Able to work well unsupervised
- Inventory skills
- Excellent Communication
- Responsible and punctual
Languages
Spanish
Full Professional
Timeline
Royal Tec
Sales
03.2019 - 05.2024
Pace/Heap Home Energy Assistance Program
Costemer Service
10.2017 - 10.2018
Ace Cash Express
Manager / Car Insurance Agent
02.2011 - 03.2015
California Quick Check
Sales Associate Cashier Tax Preparer
02.2007 - 01.2010
Career Planning And Preparation Seminar
Los Angeles County Office of Education
High School Diploma -
Belmont High School
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