Overview
Work History
Education
Skills
Timeline
Generic

Sujendiran Mahendiran

Ottawa,Canada

Overview

5
5
years of professional experience

Work History

Computerized Notetaker/Test Proctor

Algonquin College
Nepean, ON
10.2023 - Current
  • Provided comprehensive and unbiased notes, encompassing complex subject matter in courses such as Pharmacology and Paramedicine, ensuring accessibility to educational materials for students who are Hard of Hearing or Deaf in a high-demand client-service setting.
  • Proficient in Microsoft Office applications, including Word for taking comprehensive and unbiased notes, formatting documents, and delivering professional content to students. Utilized Outlook for seamless communication with students.
  • Cultivated professional relationships through clear and concise verbal and written communication with students and faculty members, navigating sensitive situations and maintaining confidentiality while delivering high-quality note-taking support.
  • Supervised test-takers during examinations, ensuring adherence to testing rules and procedures and maintaining a secure testing environment.

Guest Service (Part Time)

Brookstreet Hotel
OTTAWA, ON
08.2023 - Current
  • Provided exceptional guest service, utilizing strong interpersonal skills to assist guests with reservations, inquiries, and special requests, while building professional relationships with a variety of stakeholders to ensure a positive and memorable experience during their stay.
  • Managed high call volumes in a high-demand client service setting, efficiently directing inquiries to appropriate departments, and resolving issues promptly and courteously to maintain guest satisfaction.
  • Maintained administrative tasks, including filing, reporting, and occupancy record management, showcasing strong organizational skills with the ability to manage time effectively, adapt to changing priorities, and work under tight timelines, contributing to the smooth operation of hotel services and facilities.
  • Utilized Microsoft Word and Outlook to communicate effectively with customers for inquiries, as well as internal employees, team leads, and managers.

Account Receivable Administrator- Contract

Versaterm Public Safety Inc
OTTAWA, ON
10.2022 - 05.2023
  • Initiated pre-collection contact with customers via Outlook and Word, showcasing strong verbal and written communication skills with meticulous attention to detail, ensuring accurate and up-to-date customer information in the database.
  • Utilized Excel to track all aged receivables, employing functions such as filters, VLOOKUP, SUM, COUNT, AVERAGE, and SUMIF to streamline data management and analysis.
  • Provided responsive and courteous customer service via inbound/outbound calls and email, demonstrating a proven ability to handle inquiries with respect, confidence, and tact, while resolving payment-related issues and inquiries promptly and effectively.
  • Reviewed accounts receivable for accuracy, identifying discrepancies, and reconciling accounts to ensure compliance with payment terms and procedures, demonstrating strong organizational skills and adaptability to tight timelines.

Accounts Receivable-PayRoll - Administration

Armstrong Monitoring Corporation
OTTAWA, ON
11.2020 - 10.2022
  • Facilitated Accounts Receivable department functions, including invoice processing, credit investigations, and collections management, in a complex, detail-oriented, customer service-driven computerized office setting.
  • Managed administrative duties such as filing, mailing, and data entry, demonstrating strong organizational skills and the ability to manage time effectively while adapting to changing priorities and working under tight timelines.
  • Conducted collections calls and correspondence for overdue accounts, demonstrating a proven ability to handle inquiries with respect, confidence, and tact, while exhibiting exceptional verbal and written communication skills with great attention to detail. Built and maintained professional relationships with a variety of stakeholders, ensuring effective resolution of payment disputes and timely account resolution.
  • Utilized Microsoft PowerPoint to prepare comprehensive presentations for monthly meetings with managers regarding Aged Receivables. These presentations were meticulously organized, with each slide dedicated to different aspects such as follow-ups, payment statuses, and delinquent collections. Incorporating charts and graphs, these presentations provided managers with a clear and comprehensive overview of the Aged Receivables, facilitating informed decision-making and strategic planning.

Operational Specialist-Computer Sales Associate

Best Buy
OTTAWA, ON
06.2019 - 08.2022
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service. Demonstrated a proven ability to handle inquiries with respect, confidence, and tact, showcasing exceptional verbal communication skills with great attention to detail. Built strong interpersonal relationships with a variety of stakeholders to foster a positive and professional environment.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty, drawing from extensive experience in a complex, detail-oriented, customer service-driven computerized office setting. Utilized Microsoft Office applications, including Outlook, Excel, and Word, to streamline processes and enhance productivity.
  • Delivered exemplary online chat support services for Best Buy, showcasing a proven ability to handle inquiries with respect, confidence, and tact. Demonstrated exceptional verbal and written communication skills with great attention to detail while assisting customers with product inquiries, facilitating returns, and guiding them through the exchange process.

Education

Bachelor of Business Administration

Okanagan College
Kelowna
06.2010

Some College (No Degree) - Business Administration- Major in Accounting

Algonquin College
Ottawa, ON
08.2008

Skills

  • Technical Support Skills: Provided vital technical support to students at Algonquin College, particularly within the Centre for Accessible Learning (CAL), ensuring access to comprehensive notes and accurate recordings of presentations
  • Customer Service Excellence: Leveraged over three years of experience in diverse and high-demand client service environments, such as educational institutions, manufacturing, and IT settings, alongside roles in the hotel industry, to deliver exceptional service
  • Administrative Proficiency: Demonstrated strong administrative skills at Versaterm Public Safety Inc and Armstrong Monitoring Corporation, handling invoicing, record-keeping, and customer inquiries
  • Strong Organizational Skills: Demonstrated strong organizational skills, effectively managing time, adapting to changing priorities, and maintaining organized systems for efficient operations
  • Multitasking and High-Volume Environment Experience: Thrived in fast-paced environments, managing multiple tasks simultaneously and adapting to changing priorities
  • Technical Support Skills: Proficient in Microsoft Office and Social Media Management: Excel utilized for meticulous data collection and analysis, particularly in financial contexts Word employed for crafting professional communications and creating documents Outlook managed for seamless multi-entity communication using multiple inboxes Demonstrated proficiency in managing social media platforms to optimize engagement and communication strategies

Timeline

Computerized Notetaker/Test Proctor

Algonquin College
10.2023 - Current

Guest Service (Part Time)

Brookstreet Hotel
08.2023 - Current

Account Receivable Administrator- Contract

Versaterm Public Safety Inc
10.2022 - 05.2023

Accounts Receivable-PayRoll - Administration

Armstrong Monitoring Corporation
11.2020 - 10.2022

Operational Specialist-Computer Sales Associate

Best Buy
06.2019 - 08.2022

Bachelor of Business Administration

Okanagan College

Some College (No Degree) - Business Administration- Major in Accounting

Algonquin College

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Sujendiran Mahendiran