SUJEEVAN SIVAPALAN
ETOBICOKE,Canada
Summary
Results-driven Accounting Officer with over 12 years of experience at Scotiabank, specializing in multicultural banking. Demonstrated expertise in managing financial operations, executing precise account reconciliations, and enhancing daily accounting practices. Recognized for delivering exceptional customer service tailored to diverse client needs while maintaining compliance with regulatory standards. Honored with multiple “Best of Best Top Individual” awards from 2014 to 2016 for outstanding performance and commitment to client satisfaction.
Overview
13
13
years of professional experience
Work History
Accounting Officer, Partner Support
Scotiabank
Mississauga, Canada
03.2018 - Current
- Ensure the accurate processing, posting, and verification of the daily accounting transactions while ensuring Service Level Agreements are maintained as they relate to, but are not limited to, processing the following investments and multicultural banking.
- Setting up GIC Investment and International Account Opening for international students from India, China, Pakistan, the Philippines, and Vietnam under the Scotia Bank Start Right Program for Multicultural Banking.
- Develops and maintains a sound knowledge and understanding of the Bank’s AML policies and procedures.
- Escalate any observed problem situations and provide recommendations.
- Provide service to our branches that is consistent with Scotia Service Standards.
- Ensuring that the KYC documentation provided adheres to the privacy requirements of the bank.
- Thorough knowledge and understanding of branch services, processes, and the Bank’s systems (CIS, PEGA, Intralink, AS400, FFT, and others) to ensure required transactions are duly processed as per bank policies and procedures, service standards, and workflows are met.
- Assist with the training of new employees, or with the monitoring of cross-training initiatives within the department.
- Reviewed and verified the documents submitted by students to apply for fee waivers for their accounts for partner operations and inquiries (POE).
- Supported students by efficiently switching their accounts to apply for fee waivers, ensuring compliance with internal policies.
- Retrieved and provided account statements, check copies, chargebacks, and client-specific documentation to meet partner requirements.
- Facilitated seamless communication between internal teams and partners to ensure alignment and efficiency.
Senior Accounting Clerk, Multicultural Banking
Scotiabank
Mississauga, Canada
01.2012 - 02.2018
- Successfully established new customer profiles, ensuring accuracy and compliance with banking standards.
- Opened new Investment Platform (GIC) accounts with precision and efficiency, meeting client and regulatory requirements.
- Communicated account details to customers via email while maintaining the highest levels of confidentiality and security.
- Processed incoming funds and provided timely email notifications to customers regarding transaction updates.
- Managed GIC withdrawals and refunds through wire transfers, ensuring accurate and timely processing to the respective customer accounts.
- Contributed to multicultural banking operations, supporting global clients with tailored solutions and services.
Education
Bachelor of Commerce - Major in Management Science
University of Windsor Odette School of Business
ON, Canada09-2007
Skills
- MS Office (Excel, Word, Access, PowerPoint)
- Microsoft Outlook
- Bank software (Intra-Link, Pega System, AS400)
- Work prioritization
- Time management
- Multitasking
- Attention to detail
- Compliance knowledge (AML, KYC)
- Communication skills
- Problem-solving
Accomplishments
Received award for Scotiabank Best of the Best Individual Performance for 2016, 2015 & 2014.
Timeline
Accounting Officer, Partner Support
Scotiabank
03.2018 - Current
Senior Accounting Clerk, Multicultural Banking
Scotiabank
01.2012 - 02.2018
Bachelor of Commerce - Major in Management Science
University of Windsor Odette School of Business
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