Sujeevan Karunanithy
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Aptronix - Apple Authorized Store
Chennai, Tamil Nadu, India
11.2018 - 08.2023
- Direct sales floor activities, ensuring excellence in customer service and resolving store level problems
- Supported sales floor by implementing process improvements
- Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Team Leader
Future World Retail Pvt Ltd
Chennai, Tamil Nadu , India
08.2016 - 11.2018
- Driving the sales to achieve the Individual target and store target
- Maintain Sales tracker reports
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Maintain Customer orders & Follow up customer complaints & queries
Mac Solution Consultatnt
Channelplay Pvt Ltd
Chennai, Tamil Nadu, India
10.2014 - 07.2016
- My Responsibility is to take care of Apple products sales in the showroom and Increase Apple Share Value
- Maintain stocks level in my showroom.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Retail Sales Executive
Ample Technologies Pvt Ltd
Chennai, Tamil Nadu, India
05.2013 - 06.2014
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Utilized company CRM system to track customer interactions and follow up on leads, leading to increased repeat business.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
Store Incharge
Cyber Space Abacus Pvt Ltd
Chennai, India
12.2011 - 05.2013
- Accomplished multiple tasks within established timeframes.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Executive
The Mobile Store
Chennai, India
06.2009 - 11.2011
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
Diploma in Graphics Design - Adobe Photoshop, Illustrator
IAPS CAMPUS
Vavuniya, Sri Lanka,01.2024
Bachelor of Science - Computer Science
Bharathiyar University
Coimbatore, India05.2016
Skills
- Customer Service and Engagement
- Staff training/development
- Sales Tracking
- Retail Operations
- Inventory Control
- Microsoft office
- Point of Sale (POS) systems
- Preparing reports
- Inventory management
- Decision-making
- Problem Solving
- Leadership Skills
Languages
Tamil
English
Timeline
Assistant Store Manager
Aptronix - Apple Authorized Store
11.2018 - 08.2023
Team Leader
Future World Retail Pvt Ltd
08.2016 - 11.2018
Mac Solution Consultatnt
Channelplay Pvt Ltd
10.2014 - 07.2016
Retail Sales Executive
Ample Technologies Pvt Ltd
05.2013 - 06.2014
Store Incharge
Cyber Space Abacus Pvt Ltd
12.2011 - 05.2013
Sales Executive
The Mobile Store
06.2009 - 11.2011
Diploma in Graphics Design - Adobe Photoshop, Illustrator
IAPS CAMPUS
Bachelor of Science - Computer Science
Bharathiyar University