Sujay Parmar
Halifax,NS
Summary
Accomplished Customer Service Representative with proven expertise in conflict resolution and critical thinking, honed at Accenture and Amazon.ca. Excelled in managing high-stress situations and high call volumes, enhancing customer loyalty through empathetic service and efficient problem-solving. Skilled in active listening and client relations, consistently achieving satisfactory outcomes for customers and the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Part-time
Accenture
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Amazon.ca
11.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Education
Bachelor of Arts - Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2022
Skills
- Active Listening
- Client Relations
- Assertiveness
- Critical Thinking
- Conflict Resolution
- Call center experience
- Escalation management
- Staff education and training
Certification
Worker Health & Safety Awareness
Food Handling Certificate
Smart serve
First Aid CPR
Hobbies
Art & photography
Swimming
Soccer
Pool/Snooker
Travelling
Timeline
Customer Service Representative - Part-time
Accenture
08.2023 - Current
Customer Care Representative
Amazon.ca
11.2022 - 07.2023
Bachelor of Arts - Business Management
Mohawk College of Applied Arts And Technology
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