BALAJI MANIKKA HARIAM
Surrey,BC
Summary
Results-driven professional with over 11 years of experience in retail supervision and warehouse training, currently serving as a Posted Trainer at LDB Delta Distribution Centre. Expertise in heavy machinery training and staff certification emphasizes safety protocols and operational excellence. Aiming to leverage extensive background as an R16 Assembly Operations Supervisor to optimize night-shift operations while fostering team development and mentorship. Committed to driving performance improvements and ensuring a culture of safety and quality within the workplace.
Overview
4
4
Languages
1
1
Certification
14
14
years of professional experience
Work History
Posted Trainer
Delta Distribution Centre
Delta, BC
01.2015 - Current
- Train and certify all new warehouse employees on reach trucks, pallet movers, and other powered mobile equipment, ensuring 100% compliance with safety standards before independent operation.
- Conduct regular recertification assessments for existing staff, evaluating their proficiency and providing corrective coaching to maintain high-quality performance.
- Mentor a large, diverse workforce of regular, part-time, and auxiliary employees—assigning daily training tasks, monitoring progress, and providing constructive feedback to improve individual and team efficiency.
- Enforced Standard Operating Procedures (SOPs) and security protocols across warehouse floor, proactively identifying and correcting process deviations to ensure asset protection and staff safety.
- Mentored diverse workforce of regular, part-time, and auxiliary employees—assigned daily training tasks, monitored progress, and provided constructive feedback to enhance individual and team efficiency.
- Utilized Microsoft Outlook, Excel, and Word for scheduling training sessions, documenting employee progress, and reporting compliance metrics to management.
- Managed operations at Liquor Distribution Branch (LDB) in Delta, BC.
Store Supervisor
Berezan Liquor Stores
Surrey, BC
01.2013 - 01.2015
- Supervised team of 5–8 employees per shift, assigning daily tasks, monitoring work quality, and evaluating performance to meet store standards.
- Managed opening/closing procedures, including cash reconciliation, inventory receiving, and shelf stocking, ensuring operational readiness and accuracy.
- Handled escalated customer complaints and on-the-floor conflicts, maintaining a safe, welcoming, and professional environment.
- Developed shift schedules to optimize staffing coverage during peak business hours, reducing customer wait times.
- Trained Junior staff/ new hires on retail job functions.
- Trained and mentored staff on product knowledge and customer service best practices.
- Supervised daily store operations to ensure compliance with company policies and procedures.
Education
Master of Business Administration (MBA) - Marketing
Annamalai University
India04-2012
Bachelor of Science - Hotel Management And Catering Technology
MKU College
India04-1998
Skills
- Warehouse Management Systems (WMS) – Daily Power User
- Equipment Safety Training
- Heavy machinery certification
- Safety compliance
- Training Program Development
- Microsoft Applications (Outlook, Excel, Word)
- Shift Scheduling & Resource Allocation
- Staff development
- Conflict Resolution & Employee Relations
Languages
English
Full Professional
Tamil
Full Professional
sourashtra
Native or Bilingual
Hindi
Full Professional
Certification
IVEs Certified to operate and train employees on Reach Trucks, Pallet Movers, and other powered warehouse equipment.
WSET certified - (Level 1 in wines and Level 2 in Spirits).
Customer service skills.
Timeline
Posted Trainer
Delta Distribution Centre
01.2015 - Current
Store Supervisor
Berezan Liquor Stores
01.2013 - 01.2015
Master of Business Administration (MBA) - Marketing
Annamalai University
Bachelor of Science - Hotel Management And Catering Technology
MKU College
Personal Information
Availability: Fully available and willing to work Night Shift and occasional overtime as required.