Sujan Raut
London
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Supervisor
Solution Security Protection Service
06.2024 - Current
- Reviewed existing security protocols to detect vulnerabilities and implemented corrective actions
- Evaluated team personnel regularly to assess performance and eliminate performance gaps negatively impacting building security
- Formulated security action plans and analyzed data and trends to drive continuous performance improvements
- Managed staff schedules and coordinated daily assignments for optimal security with minimal disruption to operations
Lead Concierge Guard
Defron Security Service Ltd.
05.2021 - 05.2024
- Welcomed guests on arrival, displaying professional and friendly approach
- Answered guest inquiries and provided information regarding all the services and amenities
- Dedicated lead guard skilled in providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV equipment
- Demonstrated good administrative skills as being GSA at front desk
Sales Team member/Customer service
RONA: Home & Garden
12.2019 - 03.2022
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchase
- Maintained organized, presentable merchandise to drive continuous sales
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Engaged with customers to effectively build rapport and lasting relationship.
Customer service associate
MuktiNath Bikash Bank
04.2016 - 07.2019
- Greeted customers and assisted with their banking needs, including account openings, balance inquiries, and transaction processing.
- Processed financial transactions, including deposits, withdrawals, and transfers, ensuring accuracy and compliance with banking policies.
- Handled customer feedback and worked closely with management to improve customer satisfaction and service efficiency.
- Documented customer interactions, ensuring accuracy and providing follow-up where necessary.
Education
Post Graduate certificate - Business Management
Fanshawe College
London, ON04.2021
BBA - Business Administration
Boston International College
09.2018
Skills
- Analytical Problem-Solving skills
- Communication skills
- Customer service skills
- Time management skills
- Interpersonal skills
- Administrative skills
- Team leadership
Certification
Certified in Standard First Aid & CPR/AED Level C, ON
Timeline
Security Supervisor
Solution Security Protection Service
06.2024 - Current
Lead Concierge Guard
Defron Security Service Ltd.
05.2021 - 05.2024
Sales Team member/Customer service
RONA: Home & Garden
12.2019 - 03.2022
Customer service associate
MuktiNath Bikash Bank
04.2016 - 07.2019
BBA - Business Administration
Boston International College
Post Graduate certificate - Business Management
Fanshawe College
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