Sujan Neupane
North York,ON
Summary
Highly experienced PC technician with strong background in software/hardware computer repair (field and lab) and IT network system administration. Energetic self-starter with strong communication skills, work well independently or in a team.
Overview
3
3
years of professional experience
Work History
Supervisor
Kettleman's Bagel Co.
10.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
System Administrator
IGD Nepal
03.2022 - Current
- Kept servers running optimally by performing routine maintenance tasks such as patch management and disk cleanups.
- Supported remote employees by configuring VPN access points and troubleshooting connection problems as needed.
- Analyzed network traffic and performance metrics to optimize system performance.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Collaborated with graphic designers to create visually appealing and user-friendly websites.
Sales Associate
Mudita Store
08.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Diploma Program - Computer Systems Technology-Networking
Centennial College
Skills
- UNIX, MS Windows, Windows Server, macOS
- Microsoft Office Suite, Burp Suite, Nmap, Publisher
- C, C, Python, JavaScript
- TCP/IP, Firewalls, Penetration Testing, Intranet
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strong Communication Skills
- Continuous learning mindset
References
- Greg Burgos, greg@kettlemansbagels.ca
- Jason Carman, jcarman1@my.centennialcollege.ca
- Prodip Roy, proy04@my.centennialcollege.ca
- Dr. Mukti Rijal, mukti@igd.org.np
Timeline
Supervisor
Kettleman's Bagel Co.
10.2023 - Current
System Administrator
IGD Nepal
03.2022 - Current
Sales Associate
Mudita Store
08.2021 - 02.2022
Diploma Program - Computer Systems Technology-Networking
Centennial College