Dedicated professional with a strong background in customer service, inventory management, and a foundational understanding of quality control processes. Aspiring to transition into a Quality Control Technician role, with hands-on experience in maintaining precise records, adhering to industry compliance standards. Known for excellent attention to detail, an analytical mindset, and eager to contribute to a team-oriented environment, ensuring quality, safety, and operational excellence.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hudson - A Dufry Company
Toronto, ON
10.2023 - Current
As a key member of the Hudson sales team, I focus on maintaining high product quality, optimizing inventory management, and ensuring customer satisfaction through effective product knowledge.
Compliance & Documentation: Maintain accurate records of sales transactions and product performance, ensuring adherence to company policies, and industry regulations.
Inventory & Stock Management: Proactively manage stock rotation to guarantee freshness and product quality, ensuring all items are readily available and well-organized for customer purchase.
Customer Knowledge Sharing: Provide customers with expert product knowledge, guiding them in making informed purchasing decisions and enhancing their overall shopping experience.
Prep Cook & Delivery driver
Tuan-Tuan Food Mart
Toronto, ON
12.2022 - 08.2023
As a dedicated team member, I was responsible for maintaining high food quality standards through rigorous safety protocols, inspection processes, and inventory management.
Inspection: Conducted thorough visual inspections of ingredients to ensure compliance with quality, freshness, and food safety standards, ensuring the highest product integrity.
Hygiene & Safety Compliance: Strictly adhered to hygiene and safety protocols, maintaining a clean and sanitized environment to minimize contamination risks and ensure compliance with food safety regulations.
Inventory & Documentation Management: Managed and organized inventory, keeping detailed records of ingredient usage, stock levels, and quality assessments to support traceability and effective stock control.
Quality Control Associate
Dollarama
Woodbridge, ON
04.2022 - 10.2022
As a proactive team member, I contributed to maintaining product quality, ensuring accurate inventory management, and supporting quality control efforts in a retail environment.
Product Assessment & Quality Control: Conducted regular checks on merchandise to ensure compliance with company quality standards, addressing any discrepancies or damaged items promptly.
Tracking Inventory: Managed inventory levels by tracking stock movements, identifying issues, and maintaining accurate records to ensure product availability and quality.
Compliance & Labeling: Ensured that all products were correctly labeled, adhering to company policies and regulatory guidelines for product accuracy and safety.
Education
Post Graduate Diploma - Business Management
Northern College of Applied Arts And Technology
Scarborough,ON
08.2023
Skills
Regulatory Compliance
Quality Assurance & Control
Inventory Management
Process Improvement
Root Cause Analysis
Documentation & Reporting
Team Collaboration
Safety & Hygiene Protocols
Key Achievements And Strengths
Quality Assurance Focus: Improved product quality and operational efficiency by proactively identifying and addressing potential issues, contributing to enhanced customer satisfaction and reduced defects.
Process Optimization: Consistently exceeded quality targets by streamlining inspection processes, ensuring compliance with regulatory standards, and identifying opportunities for process improvements.
Volunteer Experience
Member of the Digital Marketing Team, Hudson, YYZ Airport