Dedicated professional with a strong background in customer service, inventory management, and a foundational understanding of quality control processes. Aspiring to transition into a Quality Control Technician role, with hands-on experience in maintaining precise records, adhering to industry compliance standards. Known for excellent attention to detail, an analytical mindset, and eager to contribute to a team-oriented environment, ensuring quality, safety, and operational excellence.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hudson - A Dufry Company
Toronto, ON
10.2023 - Current
As a key member of the Hudson sales team, I focus on maintaining high product quality, optimizing inventory management, and ensuring customer satisfaction through effective product knowledge.
Compliance & Documentation: Maintain accurate records of sales transactions and product performance, ensuring adherence to company policies, and industry regulations.
Inventory & Stock Management: Proactively manage stock rotation to guarantee freshness and product quality, ensuring all items are readily available and well-organized for customer purchase.
Customer Knowledge Sharing: Provide customers with expert product knowledge, guiding them in making informed purchasing decisions and enhancing their overall shopping experience.
Prep Cook & Delivery driver
Tuan-Tuan Food Mart
Toronto, ON
12.2022 - 08.2023
As a dedicated team member, I was responsible for maintaining high food quality standards through rigorous safety protocols, inspection processes, and inventory management.
Inspection: Conducted thorough visual inspections of ingredients to ensure compliance with quality, freshness, and food safety standards, ensuring the highest product integrity.
Hygiene & Safety Compliance: Strictly adhered to hygiene and safety protocols, maintaining a clean and sanitized environment to minimize contamination risks and ensure compliance with food safety regulations.
Inventory & Documentation Management: Managed and organized inventory, keeping detailed records of ingredient usage, stock levels, and quality assessments to support traceability and effective stock control.
Quality Control Associate
Dollarama
Woodbridge, ON
04.2022 - 10.2022
As a proactive team member, I contributed to maintaining product quality, ensuring accurate inventory management, and supporting quality control efforts in a retail environment.
Product Assessment & Quality Control: Conducted regular checks on merchandise to ensure compliance with company quality standards, addressing any discrepancies or damaged items promptly.
Tracking Inventory: Managed inventory levels by tracking stock movements, identifying issues, and maintaining accurate records to ensure product availability and quality.
Compliance & Labeling: Ensured that all products were correctly labeled, adhering to company policies and regulatory guidelines for product accuracy and safety.
Education
Post Graduate Diploma - Business Management
Northern College of Applied Arts And Technology
Scarborough,ON
08.2023
Skills
Regulatory Compliance
Quality Assurance & Control
Inventory Management
Process Improvement
Root Cause Analysis
Documentation & Reporting
Team Collaboration
Safety & Hygiene Protocols
Key Achievements And Strengths
Quality Assurance Focus: Improved product quality and operational efficiency by proactively identifying and addressing potential issues, contributing to enhanced customer satisfaction and reduced defects.
Process Optimization: Consistently exceeded quality targets by streamlining inspection processes, ensuring compliance with regulatory standards, and identifying opportunities for process improvements.
Volunteer Experience
Member of the Digital Marketing Team, Hudson, YYZ Airport
Financial Services Analyst at Tata Consultancy Services(Bank of Montreal Client)Financial Services Analyst at Tata Consultancy Services(Bank of Montreal Client)