Sui Ting Chan
Customer Care
Calgary,AB
Summary
Customer-oriented professional with 4-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
32
32
years of professional experience
Work History
Customer Service & Operations Officer
HJD HOMES LTD
04.2024 - 07.2024
- My strengths in support customer, coordinate with service teams, provide service operations
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service & Marketing Officer
Culture Village (Drumheller) Management Ltd
08.2023 - 04.2024
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
Operations Supervisor
Sa Sa Dot Com (Sa Sa Cosmetic
09.2017 - 10.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Monitoring on teammates performance and KPI
e.g. Membership application, Products information, Order
delivery tracking, Customer complaints, Goods return,
Online payment receipt, payment capture and refund - Fraud case management - Online transaction dispute,
suspicious transaction filtering such as Paypal, Alipay,
Credit card, etc... - Budget analysis - exploring out new deliver service
provider - Report preparation - Outbound delivery, Payment, Refund,
Complaint
Senior Operation and Customer Service Executive
PCCW Service Limited
09.2014 - 09.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Assistance Operations Supervisor
Sa Sa Dot Com (Sa Sa International Holdings Limite
04.2008 - 09.2014
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Sales Coordinator (Sales Department)
Holake Hong Kong Lifts Limited
01.2007 - 03.2008
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Inventory control and arrange delivery via SAP system
- Purchase order, Quotation, Payment, Sales order and
Shipment follow up - Maintenance contract follow up
Sales Coordinator (Trading, Electronic Division)
Gelec (HK) Limited
08.1999 - 12.2006
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
Clerk
(GEC) The General Electric Company of HK Ltd
05.1997 - 07.1999
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Paging Operator Trainee
Hutchison Telecommunications (HK) Ltd
10.1996 - 03.1997
- Enhanced customer satisfaction by promptly responding to incoming calls and efficiently routing them to the appropriate personnel.
- Streamlined paging process, effectively prioritizing urgent messages for prompt delivery.
- Monitored system performance regularly, initiating immediate action to rectify any technical issues, ensuring minimal downtime and optimal service delivery.
- Supported effective communication between field personnel and central office through reliable dispatch of vital messages via pager devices.
- Demonstrated strong attention to detail while meticulously logging call information and maintaining accurate records of all communications.
- Collaborated with team members to optimize overall performance in a fast-paced work environment.
Shop Assistant
The Body Shop
11.1992 - 08.1994
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Bachelor of Arts - Marketing And Advertising
Curtin University of Technology
Australia08-2014
Skills
Software:
MS Outlook
English / Chinese word processing
Excel
MS Word
PowerPoint
SAP
Magento 20
Zendesk Help Desk Support
Canva
Skills:
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Languages
English
Limited Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Customer Service & Operations Officer
HJD HOMES LTD
04.2024 - 07.2024
Customer Service & Marketing Officer
Culture Village (Drumheller) Management Ltd
08.2023 - 04.2024
Operations Supervisor
Sa Sa Dot Com (Sa Sa Cosmetic
09.2017 - 10.2022
Senior Operation and Customer Service Executive
PCCW Service Limited
09.2014 - 09.2017
Assistance Operations Supervisor
Sa Sa Dot Com (Sa Sa International Holdings Limite
04.2008 - 09.2014
Sales Coordinator (Sales Department)
Holake Hong Kong Lifts Limited
01.2007 - 03.2008
Sales Coordinator (Trading, Electronic Division)
Gelec (HK) Limited
08.1999 - 12.2006
Clerk
(GEC) The General Electric Company of HK Ltd
05.1997 - 07.1999
Paging Operator Trainee
Hutchison Telecommunications (HK) Ltd
10.1996 - 03.1997
Shop Assistant
The Body Shop
11.1992 - 08.1994
Bachelor of Arts - Marketing And Advertising
Curtin University of Technology
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