Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suhita Korgaokar

Vancouver,BC

Summary

  • Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
  • Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
  • Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Paper Blanks Journals
09.2022 - Current
  • Managing employee benefits, employee hiring and onboarding, performance management and HR records
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reliable and organized team member with the ability to communicate effectively and handle office changes
  • Successfully managed the recruitment process for multiple departments, resulting in a 25% increase in employee retention rate
  • Developed and implemented new employee retention and engagement programs, resulting in a 15% increase in employee satisfaction and engagement
  • Led the design and implementation of a new performance management system, resulting in a 20% increase in employee performance
  • Constructed employee survey to evaluate job satisfaction, gathering 1,000 responses and detailed analysis
  • Source candidates using a variety of search methods to build a robust candidate pipeline
  • Also creating search string to search in multiple job boards such as Indeed, career builder, glass door, simply hired etc
  • Screen candidates by reviewing resumes and job applications and performing phone screenings
  • Taking ownership of candidate experience by designing and managing it
  • Develop job postings, job descriptions, and position requirements
  • Managing the overall interview, selection, and closing process
  • Once candidate get short list then managing onboarding and new hire process
  • Book meetings and schedule events
  • Order office stationery and supplies
  • Maintain internal databases
  • Submit expense reports
  • Handle queries from managers and employees
  • Update office policies and ensure compliance with them.

Customer Service Manager

Walmart
05.2020 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

HR/Admin Lead

XDuce Corp
10.2014 - 09.2020
  • Ensured confidentiality of all personnel, office, and employment records
  • Provided administrative support with payroll, calendars, meetings, and training events
  • Trained and onboarded new employees, and conducted orientations for new staff hires
  • Maintained employee data and kept updated accounts of all employment records
  • Assisted in recruiting and training of new employees for the marketing and IT teams
  • Handling recruiters, training and assign tasks to attain maximum efficiency in the team
  • Maintained the performance tracking system for Clients and Team leads and Recruiters
  • Involved in daily/weekly reviews with clients
  • Work on multiple requirements to source the good profile to submit the client in given time
  • Helping clients to find suitable candidate to fill their vacancies
  • Involved with the marketing department to devise job adverts
  • Placing adverts in relevant market journals and publications, job boards and local press
  • Conducting phone interviews with prospective candidates
  • Doing background checks and verifying the references, work experience and academic qualifications of applicants
  • Arranging interviews with candidates who have been short listed for a position
  • Updating the recruitment agency database with the details of potential candidates
  • Assisting applicants with their interview techniques
  • Calling up a candidate and informing them if they have been successful or unsuccessful in their application
  • Building own database of clients and contacts
  • Coordinating with the clients for the new requirements
  • Taking care of full recruitment life cycle, client coordination to hiring the candidates, training the fresher for portals
  • Coordinating with the team members in a smooth functioning of an account
  • Coordinating with the client for new requirements, submitting good relevant candidates for the requirement assigning by the client
  • Coordinating with the team members in a smooth functioning of an account.
  • Increased equipment availability by reducing changeover-time [Number]% on various equipment with SMED methodologies.
  • Created standard work instructions for assembly and material handling to improve workflow and productivity [Number]%.

Admin Associate

Eteam. Inc
11.2013 - 10.2014
  • Handling recruiters, train them and assign them tasks to attain maximum efficiency in the team
  • Involved in life cycle of recruiting including sourcing, qualifying, scheduling interviews, rate negotiation, and closing for the candidates
  • Participated on weekly client calls for the primary accounts
  • Gathered, understood, and analyzed client requirements for various positions and projects and discussed same with the team members
  • Request staffing needs from department managers to avoid understaffing
  • Recommend appropriate training for new hires
  • Worked pro-actively on updates for future requirements and developed proactive strategy with team members with aim to provide quality solution within deadlines and targeted budget
  • Built relation with local campuses for hiring bulk candidates for entry level positions
  • Worked in client centric model and adapted the change as per the client requirements
  • Worked pro-actively and aggressively on client updates as minimized the response time to best possible extent
  • Attending the various SME (Subject Matter Expert) training and Strategies resourcing training and implementing them in an effective manner
  • Taking care of full recruitment life cycle, client coordination to hiring the candidates, training the fresher for portals.

Education

MBA - HR & Admin

University Canada West
Vancouver, BC
10.2020

Bachelor of Computing And Information Systems - IT Network Security

Gujarat Technological University
India
10.2013

Diploma Computer Engineering - Computer And Information Systems

Technical Examination Board
India
07.2010

Skills

  • Recruiting & Hiring
  • Talent Acquisition
  • Performance Management
  • Employee Retention
  • Employee Engagement Strategies
  • Analytical & Critical Thinking
  • Conflict Resolution
  • Training & Development
  • Data Analysis & Interpretation
  • Communication & Interpersonal Skills
  • Budgeting & Cost Analysis
  • Project Management & Execution
  • Event Planning & Organization
  • HR Processes & Policies
  • Regulatory Compliance
  • Negotiation & Mediation
  • Coaching & Mentoring
  • Change Management
  • Cultural Sensitivity & Awareness
  • Customer Service & Relationship Building
  • Microsoft Office (MS EXCEL, OUTLOOK, WORD Specially)
  • Administrative Support

Languages

English
Full Professional

Timeline

Administrative Assistant

Paper Blanks Journals
09.2022 - Current

Customer Service Manager

Walmart
05.2020 - Current

HR/Admin Lead

XDuce Corp
10.2014 - 09.2020

Admin Associate

Eteam. Inc
11.2013 - 10.2014

MBA - HR & Admin

University Canada West

Bachelor of Computing And Information Systems - IT Network Security

Gujarat Technological University

Diploma Computer Engineering - Computer And Information Systems

Technical Examination Board

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Suhita Korgaokar