Suheyb Mohamud
Burnaby,BC
Summary
High-performing customer service leader with 5+ years of experience managing office operations. Confident in the ability to coordinate complex schedules for senior leaders. Comfortable managing front-line customer relationships. Committed to continuous improvement and team success.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Power Sports Logistics Coordinator/Client Services
Vancouver Auto Credit
04.2023 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Success Manager/Retention Specialist
Canada Drives
03.2019 - 03.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- 5+ years of scheduling, dispatch, or logistics experience, advanced customer service skills
- Professional and friendly attitude, able to quickly develop rapport with customers over the phone, and the ability to multi-task, set priorities and manage time effectively
- Manage inbound calls and emails in a timely manner
- • Improved customer service experience, create engaged customers, and facilitate organic growth
- Taken ownership of customers' minor and major issues and follow problems through to a clear resolution
- Set a clear mission and deploy strategies focused toward that mission
- Develop service procedures, policies, and standards • Keep accurate records and document customer service actions and discussions
- Arrange travel, ferries, and accommodation
- Recruited, mentored, and developed my customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of Canada Drives developments and apply best practices to areas of improvement for a growing new fresh company
- Control resources (drivers, floats, transit costs, inventory of our vehicles,)and utilize assets to achieve qualitative and quantitative targets of daily deliveries.
- Adhere to and manage the approved budget which was the pre-delivery costs and post-delivery costs
- Maintain an orderly workflow according to priorities
- Identified issues, analyzed information and provided solutions to problems.
Assistant General Manager
Steve Nash Fitness World
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational quality.
- Motivated, trained, and disciplined employees to maximize performance.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Explained the benefits of memberships and personal training sessions to new customers.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Performed pricing and estimates based on customer needs and requirements.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly and effectively to elevate customer approval.
- Sold memberships and personal training sessions to new customers and was a Top Performer
- Build customer loyalty by devising promotions and products according to customer needs and budgets.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Eric Hamber Secondary School
Vancouver, BCBachelor of Arts - Business Management
Vancouver Community College
Vancouver, BCSkills
- Application Support
- Information Retention Policies
- Text Support
- Customer Relations
- Workflow Delegation
- People Leadership
- Regulatory Compliance
- Customer Retention
- Salesforce
- Slack
- Five9
- Salesforce
- Slack
- Five9
- Brand Loyalty
- Customer Service
- Motivational Leadership
- Creative Solutions
Certification
Vehicle Sales Authority License
Alberta Motor Vehicle License
Ontario Motor Vehicle License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Power Sports Logistics Coordinator/Client Services
Vancouver Auto Credit
04.2023 - 08.2023
Customer Success Manager/Retention Specialist
Canada Drives
03.2019 - 03.2023
Assistant General Manager
Steve Nash Fitness World
High School Diploma -
Eric Hamber Secondary School
Bachelor of Arts - Business Management
Vancouver Community College
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