Suheyb Mursal

• Conducted patrols and rapid responses to any issues
• Trained new team members on site policies and procedures.
• Maintained records and logs of work performed and materials and equipment used.
• Worked with personnel and managers to meet strict timelines.
• Oversaw personnel safety and efforts at work site.
• Worked closely with the Vancouver Police and Fire Departments
• First Aid Attendant
• Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
• Made and distributed employee badges
• Assisted members with disabilities

• Customer Service
• First Aid Attendant
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Loss prevention
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Worked at a Microsoft Site

• Completed full building and grounds patrols to spot and investigate concerns.
• Scanned all staff and visitors with a handheld metal detector for any data bearing devices to keep the company's data safe.
• Also did scheduling for security personnel on site
• Checked and verified photo identification prior to granting facility access.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.