Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Suhayb Khan

Suhayb Khan

Milton,ON

Summary

Community-oriented and highly motivated professional with over six years of retail experience, where I developed strong communication, conflict resolution, and problem-solving skills. Through daily interactions with customers, I learned how to de-escalate tense situations, respond to concerns with professionalism, and ensure positive outcomes—all skills that are directly transferable to a policing environment. In addition, my education in the Police Foundations program has provided me with a solid understanding of Canadian law, mental health crisis response, officer safety, and the realities of modern policing. Together, my hands-on experience and academic background have prepared me to serve with empathy, integrity, and sound judgment. I am eager to bring these strengths to the Halton Regional Police Service and make a meaningful contribution to the safety and well-being of the Halton community.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Major Home Fashion Associate

Hudson's Bay Company, HBC
06.2021 - 06.2025
  • Promoted from Housewares to Major Home Fashions due to demonstrated exceptional customer service skills, strong product knowledge, and the ability to quickly adapt and excel in a new department environment.
  • Partnered with store management to setup and launch of the Furniture and Mattress Department when introduced in 2021, contributing to initial layout, merchandising, and operational readiness.
  • Specialized in the sale of high-ticket items including sofas, sectionals, and mattresses, consistently achieving or exceeding sales targets through consultative selling techniques.
  • Provided exceptional customer service by building relationships, addressing inquiries, and offering tailored product recommendations to meet individual needs and preferences.
  • Maintained strong post-sale engagement by following up with customers to ensure satisfaction, resolve issues, and foster long-term loyalty.
  • Collaborated with team members to maintain a well-organized, visually appealing showroom, contributing to a positive and welcoming shopping experience.
  • Participated in overnight inventory counts to ensure accurate stock levels, assisting with scanning, reconciling discrepancies, and organizing merchandise for proper recordkeeping and replenishment.
  • Assisted management in resolving customer service issues within the Furniture Department and across the store, addressing concerns promptly, offering solutions, and ensuring a positive customer experience to uphold brand reputation and satisfaction standards.
  • Supported the Loss Prevention team by monitoring for suspicious activity, proactively engaging with potentially high-risk customers through strategic customer service to deter theft, and helping prevent merchandise loss while maintaining a welcoming store environment.

Sales Associate

Hudson's Bay Company, HBC
09.2019 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.

Key Holder/ Fashion Associate

RW&CO
05.2023 - 05.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.

Education

College Diploma - Police Foundations

Mohawk College of Applied Arts And Technology
Hamilton, None
06-2025

Bachelor of Arts - Sociology

University of Guelph
Guelph, ON
06-2022

Skills

  • Professional demeanor
  • Staff support
  • Adaptability
  • Time management abilities
  • Team supervision
  • Interpersonal communication
  • Complaint handling
  • Conflict resolution
  • Analytical thinking
  • Engaging with diverse customers
  • Organization
  • Goal driven
  • Detail-oriented

Languages

English
Full Professional
Urdu
Full Professional

Certification

Standard First Aid Course from Red Cross . June 29, 2025

Timeline

Key Holder/ Fashion Associate

RW&CO
05.2023 - 05.2025

Major Home Fashion Associate

Hudson's Bay Company, HBC
06.2021 - 06.2025

Sales Associate

Hudson's Bay Company, HBC
09.2019 - 06.2021

College Diploma - Police Foundations

Mohawk College of Applied Arts And Technology

Bachelor of Arts - Sociology

University of Guelph
Suhayb Khan