Suhayb Khan
Milton,ON
Summary
Community-oriented and highly motivated professional with over six years of retail experience, where I developed strong communication, conflict resolution, and problem-solving skills. Through daily interactions with customers, I learned how to de-escalate tense situations, respond to concerns with professionalism, and ensure positive outcomes—all skills that are directly transferable to a policing environment. In addition, my education in the Police Foundations program has provided me with a solid understanding of Canadian law, mental health crisis response, officer safety, and the realities of modern policing. Together, my hands-on experience and academic background have prepared me to serve with empathy, integrity, and sound judgment. I am eager to bring these strengths to the Halton Regional Police Service and make a meaningful contribution to the safety and well-being of the Halton community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Major Home Fashion Associate
Hudson's Bay Company, HBC
06.2021 - 06.2025
- Promoted from Housewares to Major Home Fashions due to demonstrated exceptional customer service skills, strong product knowledge, and the ability to quickly adapt and excel in a new department environment.
- Partnered with store management to setup and launch of the Furniture and Mattress Department when introduced in 2021, contributing to initial layout, merchandising, and operational readiness.
- Specialized in the sale of high-ticket items including sofas, sectionals, and mattresses, consistently achieving or exceeding sales targets through consultative selling techniques.
- Provided exceptional customer service by building relationships, addressing inquiries, and offering tailored product recommendations to meet individual needs and preferences.
- Maintained strong post-sale engagement by following up with customers to ensure satisfaction, resolve issues, and foster long-term loyalty.
- Collaborated with team members to maintain a well-organized, visually appealing showroom, contributing to a positive and welcoming shopping experience.
- Participated in overnight inventory counts to ensure accurate stock levels, assisting with scanning, reconciling discrepancies, and organizing merchandise for proper recordkeeping and replenishment.
- Assisted management in resolving customer service issues within the Furniture Department and across the store, addressing concerns promptly, offering solutions, and ensuring a positive customer experience to uphold brand reputation and satisfaction standards.
- Supported the Loss Prevention team by monitoring for suspicious activity, proactively engaging with potentially high-risk customers through strategic customer service to deter theft, and helping prevent merchandise loss while maintaining a welcoming store environment.
Sales Associate
Hudson's Bay Company, HBC
09.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
Key Holder/ Fashion Associate
RW&CO
05.2023 - 05.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
Education
College Diploma - Police Foundations
Mohawk College of Applied Arts And Technology
Hamilton, None06-2025
Bachelor of Arts - Sociology
University of Guelph
Guelph, ON06-2022
Skills
- Professional demeanor
- Staff support
- Adaptability
- Time management abilities
- Team supervision
- Interpersonal communication
- Complaint handling
- Conflict resolution
- Analytical thinking
- Engaging with diverse customers
- Organization
- Goal driven
- Detail-oriented
Languages
English
Full Professional
Urdu
Full Professional
Certification
Standard First Aid Course from Red Cross . June 29, 2025
Timeline
Key Holder/ Fashion Associate
RW&CO
05.2023 - 05.2025
Major Home Fashion Associate
Hudson's Bay Company, HBC
06.2021 - 06.2025
Sales Associate
Hudson's Bay Company, HBC
09.2019 - 06.2021
College Diploma - Police Foundations
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Sociology
University of Guelph
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