Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Suhas Bhardwaj

Winnipeg

Summary

Accomplished Team Leader and IT Specialist with a proven track record at IntouchCX and REEF Technology, excelling in client support and leadership. Enhanced team productivity and customer satisfaction through effective issue resolution and technical support. Skilled in deadline management, fostering positive environments, and driving significant improvements in team performance and service delivery.

Overview

6
6
years of professional experience

Work History

Team Leader

IntouchCX
06.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

IT Technical Support Specialist

IntouchCX
11.2019 - 05.2021
  • Assisted colleagues with escalated issues to ensure quick resolution for users.
  • Provided solutions with remote access tools to address user concerns.
  • Guided users with clear instructions to navigate software applications.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Delivery Platform Specialist

REEF Technology
10.2018 - 07.2019
  • Communicating electronically with desktop users experiencing technical difficulties by troubleshooting and documenting problems.
  • Addressing and resolving incoming tickets from users regarding hardware, software and network issues.
  • Clear communication skills to troubleshoot, advise and educate end-users and other support specialists.
  • Inquisitive problems-solving skills, including replicating technical issues to further investigate where necessary.
  • Ability to meet deadlines.

Education

Master of Science -

The University of Winnipeg
Winnipeg, MB
09-2018

Skills

  • Client support
  • Issue resolution
  • Technical support
  • Deadline management

Languages

English
Full Professional

Timeline

Team Leader

IntouchCX
06.2021 - Current

IT Technical Support Specialist

IntouchCX
11.2019 - 05.2021

Delivery Platform Specialist

REEF Technology
10.2018 - 07.2019

Master of Science -

The University of Winnipeg

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Suhas Bhardwaj