SUHANI KARWAL
Brampton,ON
Summary
Diligent with background in client service, financial operations, and administrative coordination. Experienced in handling customer interactions, managing financial transactions, and ensuring regulatory compliance. Currently working towards HLQP licensing and eager to pursue further certifications to grow in the banking and insurance industry. Strong analytical skills with experience in data management, customer relations, and office administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Coordinator in Operations
Monarch Dentistry
10.2024 - 01.2025
- Oversaw administrative functions across 17 clinic locations, ensuring seamless operations and compliance with industry regulations
- Coordinate the implementation of new technologies and systems to improve clinical operations and patient engagement
- Maintained a high level of customer service while handling inquiries, resolving concerns, and coordinating care
- Managed financial transactions, billing, and insurance verification, ensuring accuracy and compliance
- Collaborated with financial teams to monitor revenue tracking and budget management
- Developed and executed marketing initiatives to enhance brand presence and client acquisition
- Assisted in client engagement strategies to enhance retention and service quality
- Contract based
Administrative Coordinator
Rona
09.2023 - 06.2024
- Managed front-end operations, handling customer inquiries, processing transactions, and resolving issues promptly to ensure customer satisfaction
- Performed cash office duties, including balancing registers, preparing daily deposits, and ensuring financial accuracy
- Maintained and updated customer information, sales records, and inventory databases with high attention to detail
- Managed cash office operations, including financial reconciliations and budget tracking
- Oversaw daily financial transactions, reconciled cash registers, and ensured accurate reporting
- Managed inventory and vendor relations to ensure operational efficiency
Research Clerk Intern
UHN Rehab Research Institute
06.2023 - 08.2023
- Analyzed healthcare data using statistical methods to derive meaningful insights and summarized findings in research reports for healthcare professionals
- Coordinated research projects and maintained financial tracking for research budgets
- Assisted in coordinating research activities by maintaining accurate records, updating databases, and managing documentation for ongoing clinical trials
- Ensured compliance with GCP guidelines and ethics standards during data collection and management process
- Managed incoming and outgoing communications, scheduling meetings with research teams, and preparing agendas and minutes
- Analyzed financial and operational data to identify key trends and business opportunities
- Assisted in compliance documentation and regulatory reporting
- Ensured adherence to industry standards in financial and operational reporting
Operations Coordinator
BTL Hospital
02.2019 - 07.2022
- Supervised front-office operations, coordinating administrative staff and optimizing workflow efficiency
- Managed client relations, ensuring high levels of customer satisfaction and patient retention
- Ensured compliance with health and safety regulations by maintaining up-to-date records of staff training and certifications
- Assisted in the preparation and submission of monthly and quarterly financial reports for hospital management
Education
Project Management -
Fleming College
Toronto, Ontario04-2024
Research Analyst -
Humber College
Toronto, Ontario04-2023
Master of Science -
Punjab Agricultural University
Punjab, India04-2019
Bachelor of Science - Medical
Punjab University
Punjab, India03-2017
Skills
- Banking & Financial Transactions
- Customer Service & Client Relations
- Financial Reconciliation & Cash Handling
- Office Administration & Operations Management
- Compliance & Regulatory Documentation
- Sales & Business Development
- Microsoft 365, Statistical Analysis (ANOVA, SPSS) and SQL
- Strong Communication & Negotiation Skills
Certification
- TCPS 2 Core Certificate: Course on Research Ethics
- GCP Good Clinical Practice: CITI Program; Praxis Spinal Cord Institute
- NVIVO: Qualitative Data Analysis.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Executive Coordinator in Operations
Monarch Dentistry
10.2024 - 01.2025
Administrative Coordinator
Rona
09.2023 - 06.2024
Research Clerk Intern
UHN Rehab Research Institute
06.2023 - 08.2023
Operations Coordinator
BTL Hospital
02.2019 - 07.2022
Project Management -
Fleming College
Research Analyst -
Humber College
Master of Science -
Punjab Agricultural University
Bachelor of Science - Medical
Punjab University
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