Suhana Banu Amsath Hussain
Whitehorse,Canada
Summary
Results-driven professional with eight years of experience in Customer Service Management, recently enhanced by advanced training in financial planning through a Financial Planning Services Course. Adept at leveraging strong communication and analytical skills to deliver exceptional client experiences and drive business growth. Seeking a challenging role where I can apply my financial knowledge and customer-centric approach in a dynamic environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager (Branch Sales and Operations)
City Union Bank Ltd.
12.2019 - 12.2023
- Actively interacted with clients to identify banking requirements and discover sales prospects
- Emphasized client education and tech demonstrations to improve overall experience
- Employed attentive listening to grasp individual client needs and customize solutions
- Assumed responsibility for addressing and preventing client banking issues efficiently
- Fostered and sustained partnerships to optimized business referral growth by 30%.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Senior Customer Associate (Branch Sales and Operations)
City Union Bank Ltd.
09.2015 - 12.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Assisted customers via multiple channels, including Mobile Banking, Net Banking, ATM, chat support, and social media platforms, ensuring accessibility and convenience.
- Resolved customer complaints with empathy, resulting in increased loyalty and business retention.
Education
Post Graduate Diploma - Financial Planning
Conestoga College
08.2024
Post Graduate - HR and Finance
06.2015
Bachelor of Science - Computer Technology
06.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Customer rapport
Certification
- Canadian Securities Course
- IRDA (Insurance Regulatory and Development Authority of India)
- HLLQP (Completed all Certifications, Provincial exams yet to be completed)
Highlightofqualifications
- Self-starter with strong multi-tasking skills and the ability to effectively prioritize tasks
- 8+ years of providing excellent customer service; effective communication and interpersonal abilities while proactively handling customers’ inquiries and concerns
- Working knowledge in Invest Cloud application formerly known as Navi Plan
- Efficient problem-solving, organizational, coachable and attention to detail skills
- Proven ability to work well under pressure within a fast-paced environment
- Confident in taking initiative and working with minimal supervision, with the ability to work individually and as a team
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Assistant Manager (Branch Sales and Operations)
City Union Bank Ltd.
12.2019 - 12.2023
Senior Customer Associate (Branch Sales and Operations)
City Union Bank Ltd.
09.2015 - 12.2019
Post Graduate - HR and Finance
Bachelor of Science - Computer Technology
Post Graduate Diploma - Financial Planning
Conestoga College
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