Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SUHANA ARORA

BRAMPTON,Ontario

Summary

Proven leader and effective problem-solver with a track record of enhancing customer loyalty and streamlining operations at Language Academy. Excels in critical thinking and task delegation, achieving significant cost savings. Demonstrates exceptional customer service and active listening skills, ensuring high levels of client satisfaction and team efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Real And Yummy
04.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Junior Manager

Language Academy
01.2023 - 10.2023
  • Reported project results to senior project manager.
  • Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
  • Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
  • Streamlined office operations for increased efficiency and reduced overhead costs.

Education

High School Diploma -

Georgian Ilac
Toronto, ON
04.2025

Bachelor of Arts - Arts

MGSU
India
03.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Motivational Skills
  • Task Delegation

Languages

English
Full Professional

Timeline

Customer Service Representative

Real And Yummy
04.2024 - Current

Junior Manager

Language Academy
01.2023 - 10.2023

High School Diploma -

Georgian Ilac

Bachelor of Arts - Arts

MGSU

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SUHANA ARORA