Suhana Adhikari
Toronto,Canada
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through performance. Administrative Assistant with exceptional organizational and interpersonal skills, seeking to contribute efficiently to the Ministry of the Attorney General's Court Services Division. Proficient in managing databases, scheduling, and providing administrative support to ensure smooth court operations. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant to Managers
Ministry Of Attorney General
12.2023 - Current
- Excellent communication skills, both verbal and written.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Facilitated coordination between schools, judiciary members, and court facilities for OJEN project, organizing courthouse visits and facilitating Q&A sessions with members of the judiciary.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted with human resources tasks such as updating employee files , submitting time-off requests , Payrolls.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of meeting minutes to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Court Reporter
Ministry of Attorney General
02.2023 - 11.2023
- Assisted in the preparation for and attended court hearings, mediation, and arbitration
- Developed a comprehensive understanding of the court system, relevant procedures and court personnel
- Provided administrative support to management, resulting in improved efficiency in daily operations
- Updating and maintaining customer information, interactions, and transactions in customer relationship management (CRM) systems or databases
- Keeping accurate and detailed records of customer interactions and transactions for future reference
- Providing accurate and timely information to resolve customer issues and ensure satisfaction.
Administrative Assistant
Aleksandra Extended Care
02.2022 - 02.2023
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
- Developed and implemented an office policy manual that standardized procedures and improved operational efficiency
- Prepared and submitted expense reports in a timely manner
- Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes
- Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication.
Loan Processing Officer
Outsolu Nepal
07.2018 - 04.2021
- Assembled loan submission packages by monitoring key dates to obtain information and reviewing financial statements to meet deadlines
- Determined borrower eligibility, determined loan terms and conditions, and prepared loan documents
- Provided loan applicants with a clear understanding of loan terms and conditions, resulting in a 95% satisfaction rating
- Developed an automated data processing workflow that standardized and validated data, resulting in a 70% reduction in manual processing time
- Analyzed financial data to identify discrepancies and develop solutions to improve loan processing.
Education
Project Management in Information Technology -
Seneca College
Toronto, Ontario12.2022
International Business Management -
Seneca College
Toronto, Ontario12.2021
Bachelors in Information Management -
College of Applied Business
Kathmandu, Nepal10.2017
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access)
- Experience with database management and scheduling software (ICON)
- Excellent organizational and time management skills to manage complex schedules and prioritize tasks effectively
- Strong attention to detail to ensure accuracy and completeness of data and invoices
- Outstanding communication and interpersonal skills, able to interact tactfully with various stakeholders
- Ability to work efficiently both independently and in a team environment
- Analytical and problem-solving skills to resolve scheduling conflicts and manage last-minute changes
- Knowledge of court operations, policies, and procedures
- Familiarity with diversity, inclusion, and anti-racism principles
- Ability to Multitask and Work Under Pressure
- Communication Skills, Organizational skills, Time Management , Interpersonal Skills , Tact and Discretion and Financial Skills
- Recordkeeping, Training and coaching, Project Planning, Business Administration, Filing and data archiving,
- Appointment Scheduling, Records administration, Spreadsheet development, Appointment Coordination
- Strategic Planning , Document Management , Clerical Support , Office Administration , Workflow Optimization
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Scheduling - Organized OJEN schedule for schools in Ontario for court house visit.
- Assisted management with the training for new court reporters staff members.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for my college degrees.
- Completed payroll for staff of direct reports.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Personal Information
Title: Administrative Assistant
Languages
English
Full Professional
Certification
- Marketing in a Digital World - University of Illinois at Urbana -Champaign
- Data Science - IBM Data Science Professional Certificate
- Write Professional Emails in English - Georgia Institute of Technology.
Timeline
Administrative Assistant to Managers
Ministry Of Attorney General
12.2023 - Current
Court Reporter
Ministry of Attorney General
02.2023 - 11.2023
Administrative Assistant
Aleksandra Extended Care
02.2022 - 02.2023
Loan Processing Officer
Outsolu Nepal
07.2018 - 04.2021
Project Management in Information Technology -
Seneca College
International Business Management -
Seneca College
Bachelors in Information Management -
College of Applied Business
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