Summary
Overview
Work History
Education
Timeline
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Suhalya Omari

Ottawa,Canada

Summary

Customer-focused Retail Associate with extensive experience in providing exceptional service, maintaining product knowledge, and achieving sales goals. Known for strong interpersonal skills and a detail-oriented approach to inventory management and product presentation. Dedicated to creating positive customer experiences through personalized recommendations and proactive communication. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

19
19
years of professional experience

Work History

Retail Associate

Derma Contour
Ottawa, Canada
12.2023 - 10.2024
  • Greet customers warmly, demonstrating extensive knowledge of products and services to answer inquiries about merchandise, prices, brands, and ongoing promotions
  • Provide information on store policies, events, and locations, ensuring a welcoming and informative shopping environment
  • Process daily shipments efficiently, organize the warehouse, and maintain merchandise presentation standards to ensure a well-stocked and visually appealing store
  • Deliver high-quality customer service while handling refunds, exchanges, and purchases in line with company policies
  • Assisted in the fitting room area by maintaining a clean, organized counter space, stocking necessary supplies, and promptly addressing customer inquiries
  • Exceeded sales targets by promoting premium skincare lines and building strong customer relationships through personalized consultations

Medical Aesthetic Sales Professional

Uptown Spa
Toronto, Canada
02.2010 - 01.2020
  • Engaged customers with knowledgeable advice on skincare and beauty products, addressing their specific needs and increasing customer satisfaction and loyalty
  • Consistently exceeded monthly sales goals by fostering a client-first approach and personalizing product recommendations
  • Assisted with fitting room duties, ensuring a clean and organized area to enhance the customer experience
  • Trained junior associates on product knowledge and customer service, contributing to team development and high service standards
  • Maintained client records with accuracy for smooth transaction histories, follow-ups, and enhanced customer loyalty

Skincare Specialist

Matisse Day Spa
Duncan, Canada
03.2006 - 09.2009
  • Greeted clients warmly and provided attentive service, assisting with product selection, answering questions, and handling transactions with a focus on satisfaction
  • Organized and maintained inventory, ensuring that shelves were stocked and product displays met store standards
  • Maintained detailed records of all client treatments and products purchased.
  • Conducted thorough consultations with clients to determine their needs and preferences.
  • Fostered a positive shopping environment through professional and friendly interactions, helping build a loyal client base
  • Educated clients on proper skin care techniques and product selection.
  • Demonstrated proficiency in providing skin care treatments, such as facials, chemical peels and microdermabrasion.

Education

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Timeline

Retail Associate

Derma Contour
12.2023 - 10.2024

Medical Aesthetic Sales Professional

Uptown Spa
02.2010 - 01.2020

Skincare Specialist

Matisse Day Spa
03.2006 - 09.2009

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Suhalya Omari