Suhail Thanawala
Toronto,ON
Summary
Versatile Insurance Advisor and Operations Professional with 5+ years of experience in insurance advisory, claims intake, client service, and operational management. Skilled in assessing client needs, delivering personalized solutions, resolving conflicts, and managing multi-line insurance processes. Adept at working in fast-paced environments, coordinating teams, and maintaining high levels of client satisfaction. Seeking opportunities to leverage insurance expertise, customer service skills, and operational leadership in a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Advisor
TD Insurance
Ontario, CA
01.2023 - 02.2025
- Managed claims intake and policy advisory across multiple lines of personal insurance.
- Assisted clients with inquiries, endorsements, and coverage changes, ensuring clarity on policy details.
- Converted client requests into active policies while maintaining high satisfaction levels.
- Collaborated with adjusters, vendors, and internal teams to ensure smooth claims processing.
- Provided empathetic guidance to clients during claims and service interactions.
Security Guard
Peregrine Protection Inc.
Toronto, ON
07.2021 - 06.2022
- Monitored premises and access points, investigating incidents and escalating as necessary.
- Prepared accurate reports and maintained compliance documentation.
- Responded to emergencies calmly and efficiently to minimize risks.
Manager
Harvey’s
Scarborough, ON
03.2018 - 05.2021
- Oversaw daily operations, staffing, training, budgeting, and performance management.
- Maintained strong customer relationships and implemented process improvements.
- Optimized operational efficiency and resource allocation to enhance profitability.
- Hired, trained, and supervised staff to ensure consistent service delivery.
Education
Post Graduate Diploma - Hospitality & Hotel Operations Management
Centennial College
01.2018
High School Diploma -
Saraswati Vidyalaya High School & Junior College
01.2016
Skills
- Personal Lines Insurance & Claims Management (Auto, Home, Tenant)
- Client Needs Assessment & Coverage Recommendations
- Customer Service & Relationship Management
- Sales Support, Policy Administration & Documentation
- Conflict Resolution & Negotiation
- Claims Intake & Processing
- Team Leadership & Staff Training
- Digital Platforms, Live Chat, Email & Phone Support
- Time Management, Multitasking & Prioritization
Languages
English
Hindi
Certification
- Investment Funds in Canada (2022)
- Ontario OTL License (2023)
- CIP/FCIP – Insurance Institute of Ontario (In Progress)
Timeline
Insurance Advisor
TD Insurance
01.2023 - 02.2025
Security Guard
Peregrine Protection Inc.
07.2021 - 06.2022
Manager
Harvey’s
03.2018 - 05.2021
Post Graduate Diploma - Hospitality & Hotel Operations Management
Centennial College
High School Diploma -
Saraswati Vidyalaya High School & Junior College
Licensing & Certifications
- OTL License – Ontario (2023)
- Investment Funds in Canada (2022)
- CIP/FCIP – Insurance Institute of Ontario (In Progress)
- RIBO (In Progress – eligible to transfer OTL)