SUHA SAIYED
Mississauga,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versatile Human Resources Coordinator dedicated to sourcing best talent and establishing modern workforce policies to drive company growth and productivity. Communicative leader with outstanding record of operational improvement through workforce planning and development. Developer of high-value, cost-effective employee benefits options.
Overview
7
7
years of professional experience
Work History
Enrollment Counselor
Concentrix
06.2024 - 10.2024
- Collaborated with admissions team members to improve overall departmental performance and reach enrollment goals.
- Maintained detailed records of all interactions with prospective students, allowing for accurate reporting and analysis of trends.
- Improved student retention rates by providing proactive assistance throughout their educational journey.
- Evaluated applicant qualifications objectively, ensuring fair consideration for all potential enrollees.
- Boosted application completion rates through consistent follow-up with prospective students.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
Assistant Store Manager
Circle K
09.2021 - 05.2024
- Data Analysis: Developed a comprehensive data analysis plan that involved tracking and analyzing database of over 200 client profiles in order to identify market trends
- Strategic Placement: Execution of visual merchandising strategy to enhance product visibility to influence customer decision-making, resulting in a 30% increase in sales
- Inventory Management: Streamlined inventory management process by implementing a new tracking system, resulting in a 15% reduction in overstocked items and an increase in sales revenue by $50K
- Problem Solving: Managed the POS & CRM system and handled first-line troubleshooting concerns raised by business units, reducing downtime by 50% through effective problem resolution.
Operations Manager
Guelph Pizza Wings and Burgers
01.2021 - 08.2021
- Reporting and Analysis: Created weekly reports on wastage, billing refund instances, sales to estimated sales ratio, and sales to workload ratio on a 4:1 basis, utilizing data analysis skills to identify trends and areas for improvement, and presenting findings to management for informed decision-making
- Team Leadership and Improvisation: Trained new team members on effective order-taking techniques and menu item memorization, resulting in a 50% reduction in errors and improved customer satisfaction scores
- Attention to Details and Teamwork: Collaborated with the kitchen team to ensure accuracy of all orders as per customer preferences and allergies while taking measures to prevent cross contamination with high attention to details
- Thought Leadership: Envisioned and implemented standard operations procedures for maintaining 50+ healthy statutory guidelines and compliance for food safety and delivery.
Human Resources Coordinator
Hyatt Regency
04.2019 - 08.2020
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Organized employee recognition programs to boost morale among staff members.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with recruiting, interviewing, and hiring of new employees.
Human Resources Intern
Hyatt Regency
11.2017 - 04.2018
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Conducted research on labor laws and regulations, best practices, and industry trends.
- Created job descriptions for new roles within the organization.
Education
Global Hospitality Business Development -
Seneca College
Toronto, CA08-2021
Global Hospitality Operations Management -
Seneca College
Toronto, CA12-2020
Bachelors of Hospitality And Hotel Administration -
Ihm Silvassa
01.2019
Skills
- Microsoft Office Proficient specially MS Excel, MS Office, MS Powerpoint
- Underwriting and Adjustments
- Customer Service and Assistance
- Strong Work Ethic
- Detail Oriented
- Emotional Intelligence and Multicultural Awareness
- Time-Management
- Client Relations
- Benefits Administration
- Payroll Administration
- Performance Evaluation
- Recruiting
- Employee Relations
- Human Resources Management
- Training development
- Confidential Document Control
- Interviewing techniques
- Labor negotiations
- Staff Management
- Administer training modules
- Student recruitment
- Client relationship building
- Strong organization
- Data entry skills
Languages
English
Full Professional
Timeline
Enrollment Counselor
Concentrix
06.2024 - 10.2024
Assistant Store Manager
Circle K
09.2021 - 05.2024
Operations Manager
Guelph Pizza Wings and Burgers
01.2021 - 08.2021
Human Resources Coordinator
Hyatt Regency
04.2019 - 08.2020
Human Resources Intern
Hyatt Regency
11.2017 - 04.2018
Global Hospitality Operations Management -
Seneca College
Bachelors of Hospitality And Hotel Administration -
Ihm Silvassa
Global Hospitality Business Development -
Seneca College
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