Sugevan Thamotharampillai
Châteauguay,QC
Summary
Accomplished Training Manager with a proven track record at Air Canada, consistently enhancing program success and boosting employee morale through innovative training methods. Adept at optimizing programs and possessing exceptional communication skills, demonstrated strong leadership abilities in coaching and mentoring. Strategic thinking and effective problem-solving skills led to significant improvements in training performance and productivity.
Overview
4
4
years of professional experience
Work History
Training Manager
Air Canada
08.2024 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Airport Operations Supervisor
Sunwing Airline -YUL
05.2022 - 08.2024
- Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
- Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
- Complied with regulatory requirements by maintaining accurate records of operations activities and reporting incidents in a timely manner.
- Facilitated smooth aircraft turnaround, coordinating ground services such as fueling, catering, and cleaning.
- Collaborated with security personnel to establish effective measures for detecting and preventing unauthorized access to restricted areas.
- Planned and conducted training programs for airfield personnel.
- Managed vendor relationships effectively, negotiating contracts for value-added services at competitive rates while maintaining high-quality standards.
- Led daily operational, safety and security meetings to maintain optimal controls.
- Achieved cost savings through diligent budget management, identifying opportunities for expense reduction without compromising service quality or safety standards.
Contact Center Representative
CIBC
03.2021 - 06.2022
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Education
DEC - Police Tech
John Abbott College
Sainte-Anne-de-Bellevue, NoneHigh School -
Ecole Secondaire St-Luc
Montreal, QC06.2016
Skills
- New hire on-boarding
- Program optimization
- New employee training
- Coaching and mentoring
- Strategic thinker
- Exceptional communicator
- Leadership training
Languages
English
Native or Bilingual
French
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Training Manager
Air Canada
08.2024 - Current
Airport Operations Supervisor
Sunwing Airline -YUL
05.2022 - 08.2024
Contact Center Representative
CIBC
03.2021 - 06.2022
DEC - Police Tech
John Abbott College
High School -
Ecole Secondaire St-Luc
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