Suganya Thangarajah
Canada
Overview
12
12
years of professional experience
Work History
Associate Implementation Consultant
Avanti Software
03.2024 - 07.2024
Implementation Consultant I
Cision
04.2022 - 03.2024
Customer Support Specialist
Cision
10.2021 - 04.2022
Community Project Manager
Avatil
12.2019 - 08.2021
Administrative Assistant & Product Specialist
ALCMedia, Inc.
01.2017 - 11.2019
Customer Support Specialist
Home Depot
01.2013 - 01.2017
Education
Certified Associate in Project Management (CAPM) Exam Prep Course -
Project Management Institute
07.2025
B.A. - Specialization in Sociology
Concordia University
01.2018
DEC - Child Studies
Dawson College
01.2013
Skills
Software Implementation & Support
- Software implementation & configuration
- Data migration
- Client training (virtual & in-person)
- Online training services
- Training procedure implementation
- Problem resolution
- Customer service
- Project coordination
- Cross-functional collaboration
- Team collaboration
- Community engagement
- Project management
- Salesforce
- Zendesk
- ChurnZero
- Parative
- JIRA
- SQL
- Oracle
- Java
- Sublime
- Data analysis
- Google Analytics
- SEO / SEM
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Slack
- Microsoft Teams
Volunteer Experience
- Cancer Floor Volunteer, St-Mary's Hospital, 01/01/18, 12/31/19
- Administrative Assistant, F.A.C.E.S. (Foster A Child to Excel in Society), 01/01/19, 12/31/21
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Associate Implementation Consultant
Avanti Software
03.2024 - 07.2024
Implementation Consultant I
Cision
04.2022 - 03.2024
Customer Support Specialist
Cision
10.2021 - 04.2022
Community Project Manager
Avatil
12.2019 - 08.2021
Administrative Assistant & Product Specialist
ALCMedia, Inc.
01.2017 - 11.2019
Customer Support Specialist
Home Depot
01.2013 - 01.2017
Certified Associate in Project Management (CAPM) Exam Prep Course -
Project Management Institute
B.A. - Specialization in Sociology
Concordia University
DEC - Child Studies
Dawson College