Suganiya Naguleswaran
Summary
Personable and positive individual with strong communication skills and focus on customer satisfaction. Well-versed in financial products and services, with proficiency in handling transactions and resolving customer issues. Committed to enhancing client relationships and providing exceptional service to achieve high levels of customer satisfaction. Developed skills in collaborative academic environment, seeking to transition into new field. Proficient in public speaking and curriculum development, with focus on fostering student engagement. Looking to leverage these transferable skills to drive success in different professional setting.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Design and Print INC.
01.2025 - Current
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Managed high-volume call queues, consistently meeting response time objectives.
- Provided training and mentorship to new team members, enhancing overall service quality.
- Analyzed customer feedback to identify areas for process improvement, driving enhanced satisfaction rates.
Tutor Mentor
Centre for Open and Distance Learning University Of Jaffna, Sri Lanka.
01.2024 - 12.2024
- Developed personalized tutoring plans to enhance student learning outcomes.
- Mentored new tutors, providing training on best practices and effective teaching strategies.
- Assessed student progress through regular evaluations, adjusting methods as necessary.
- Implemented engaging lesson materials that catered to diverse learning styles and needs.
- Leveraged educational technologies to streamline communication and track student performance effectively.
Museum Assistant ( Part Time)
University of Jaffna, Sri Lanka.
01.2023 - 12.2024
- Assisted in developing educational programs and materials for diverse audiences.
- Coordinated logistics for exhibitions, ensuring timely setup and maintenance of displays.
- Conducted research to support curatorial activities and enhance exhibition themes.
- Trained and mentored new staff on museum procedures and visitor engagement strategies.
English Teacher for Montessori Students
Elysium Pre School, Sri Lanka
10.2023 - 12.2024
- Designed engaging English lesson plans tailored to diverse learning styles.
- Implemented innovative teaching strategies to enhance student participation and comprehension.
- Led classroom discussions, fostering critical thinking and language development among students.
- Developed assessment tools to evaluate student progress and adapt instructional methods accordingly.
Tour Guide (Part Time)
Northern Tourism Bureau, Jaffna, Sri Lanka
02.2022 - 12.2024
- Delivered engaging narratives to enhance visitor experiences during tours.
- Developed customized itineraries based on client preferences and interests.
- Implemented feedback mechanisms to continuously improve tour quality and guest satisfaction.
- Trained new guides on company policies and tour presentation techniques.
Assistant Lecturer
University of Jaffna, Sri Lanka.
10.2022 - 10.2023
- Developed and delivered engaging course content for undergraduate students.
- Evaluated student performance through assessments and provided constructive feedback.
- Collaborated with faculty to enhance curriculum development initiatives.
- Mentored junior faculty and assisted in integrating innovative teaching methodologies.
Education
Bachelor of Honors Degree - Tourism
University of Jaffna
04.2022
Graduate Certificate - English Language For Academic Purposes
Centennial College Ashtonbee
Toronto, ON08-2025
Skills
- Proficient in Management
- Flexible and enthusiastic, open Minded to new schedules and workplaces
- Strong team player with excellent verbal and written communication skills
- Quick learner self-motivated and compliant with protocols
- Patient and effective problem Solver with a commitment to following procedures
- Microsoft Office ,internet ,email and software
- Motivated and engage
- Leadership
- Expert in inventory management
- Active listening and Conflict resolution
- Lesson Planning
- Great Classroom Management ability
ADDITIONAL INFORMATION
Languages: English - Proficient
Full Professional
I have 6.0 in IELTS Academic overall score
Full Professional
Tamil. - Proficient
Native or Bilingual
Timeline
Customer Service Representative
Design and Print INC.
01.2025 - Current
Tutor Mentor
Centre for Open and Distance Learning University Of Jaffna, Sri Lanka.
01.2024 - 12.2024
English Teacher for Montessori Students
Elysium Pre School, Sri Lanka
10.2023 - 12.2024
Museum Assistant ( Part Time)
University of Jaffna, Sri Lanka.
01.2023 - 12.2024
Assistant Lecturer
University of Jaffna, Sri Lanka.
10.2022 - 10.2023
Tour Guide (Part Time)
Northern Tourism Bureau, Jaffna, Sri Lanka
02.2022 - 12.2024
Bachelor of Honors Degree - Tourism
University of Jaffna
Graduate Certificate - English Language For Academic Purposes
Centennial College Ashtonbee
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