Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Hobbies and Interests
Generic

Sugandh Khajuria

Toronto

Summary

Professional IT support expert skilled in troubleshooting, system administration, and network management. Adept at driving team collaboration and adapting to dynamic environments. Known for reliability and delivering results through strong technical and interpersonal skills. Proficient with range of software and hardware solutions, ensuring seamless IT operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior IT Coordinator

Benefit Cosmetics Inc.
03.2022 - Current
  • Lead ongoing and new projects to improve IT infrastructure and deploy Global solutions
  • Manage all existing IT systems and infrastructures in offices and stores
  • Analyze current processes in the stores and present solutions to fix challenges faced
  • Test new technologies and create documentation for stores to follow
  • Present monthly achievements to the VP of technology
  • Work with internal teams to ensure security compliance with LVMH policies
  • Responsible for on-boarding new users- imaging laptops, create user accounts, assign licenses and add users to the requested security groups for access
  • Primary administrator for OKTA
  • Create and optimize IT expenditure, budget and manage P&Ls
  • Manage inventory and keep track of all the Assets for over 200 user
  • Manage logistics, procurement, contracts, and relationships with IT vendors/partners
  • Administer Workspace One for mobile and laptops remote management
  • Provide level II/III technical support to all store and head office users
  • Setup and deploy Cegi POS system, MPOS and Adyen payment terminals for stores
  • Help troubleshoot issues with POS, CRES server and payment terminals

IT Support Analyst

Accenture
07.2019 - 02.2022
  • First point of contact for all company employees for Level 1 and level 2 support over email, call and remote
  • Responsible for configuring, maintaining, and managing Mac or Windows machines for the users according to the project requirements
  • Manage assets and provide support on issues related to VPNs, password reset, compliance, disabled systems for windows and MAC
  • Troubleshoot and resolve hardware and software issues. Provide MS office 365 support including account creation, configuration, software installation, startup issues etc.
  • Assist with widespread issues impacting user productivity. Support Finesse, Jabber, and database connectivity issues
  • Design, and develop IVR flows using VISIO according to project requirements
  • Prepare and Analyze the IVR scripts and test the call flows
  • Communicate with clients, understand project requirements, implement changes, and pitch ideas for improvements
  • Create custom Excel and Power Bi Reports for daily and weekly Dialers records

IT support- student job

Fleming College
08.2018 - 03.2019
  • Provided Desktop Support to campus students
  • Installed all types of software and support hardware issues
  • Deployed office365 and supported all issues of office365
  • Provided tier 1 & 2 support as a backup switch board operator

Education

Post Graduate Diploma - Wireless Information Networking

Fleming College
Peterborough, Ontario
04.2019

Bachelors - Electronics and Communication Engineering

Chitkara University
Baddi, Himachal Pradesh
05.2017

Skills

  • Proficient in using tools like OKTA, Workspace one and AD
  • Advanced proficiency in MS 365 (Word, Power BI, PowerPoint, Excel, OneDrive, Share Point etc)
  • Skilled in ITIL framework, root cause analysis, VPN, LAN/WAN technologies
  • Experienced in Incident Management, Service Request Management, Change Management
  • Help desk management
  • Inventory and supply chain management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined booking process and improved efficiency by implementing Booxi online booking system.
  • Collaborated with team of 2 in the development of onboarding and off boarding system

Languages

English
Full Professional
French
Elementary
Hindi
Native or Bilingual

Certification

Certified ITIL

Timeline

Senior IT Coordinator

Benefit Cosmetics Inc.
03.2022 - Current

IT Support Analyst

Accenture
07.2019 - 02.2022

IT support- student job

Fleming College
08.2018 - 03.2019

Bachelors - Electronics and Communication Engineering

Chitkara University

Post Graduate Diploma - Wireless Information Networking

Fleming College

Hobbies and Interests

Expert digital shopper, skilled in finding the best deals to satisfy my consumer instincts, Adventurous solo traveler on a quest to collect more passport stamps while exploring diverse destinations, Dedicated Food Happiness Advocate who firmly believes that the path to true happiness involves enjoying good food—especially the spicier, the better
Sugandh Khajuria