SUGAM CHAWLA
Surrey,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Worker
Universal Decor
07.2023 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
Sales Associate
Aman Steel And Cement
04.2021 - 12.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Solved customer challenges by offering relevant products and services
- Engaged with customers to effectively build rapport and lasting relationships
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Provided positive first impressions to welcome existing, new, and potential customers
- Monitored service after sale and implemented quick and effective problem resolutions
- Informed customers of promotions to increase sales productivity and volume
- Maintained current knowledge of evolving changes in marketplace.
Manager
Tandoori Night
04.2020 - 04.2021
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Bussed and reset tables to keep dining room and work areas clean
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Served food and beverages promptly with focused attention to customer needs
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Diploma - Business
Kwantlen Polytechnic University
04.2025
High School Diploma - undefined
BBMB DAV Public School
Talwara, Punjab06.2021
Skills
- Project Assessments
- Work Planning and Scheduling
- Crew Support
- Physical Labor
- Loading and Unloading Procedures
- Balance Accounts
- Leadership
- Safety
- Maintenance Understanding
Accomplishments
- Except MONDAY and FRIDAY each and every day.
Languages
Fluent in English , Punjabi and Hindi.
Timeline
Worker
Universal Decor
07.2023 - Current
Sales Associate
Aman Steel And Cement
04.2021 - 12.2022
Manager
Tandoori Night
04.2020 - 04.2021
Diploma - Business
Kwantlen Polytechnic University
High School Diploma - undefined
BBMB DAV Public School