Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sugam Aryal

Sarnia,Canada

Summary

Dynamic and results-oriented retail professional with3+ years of experience in sales, customer service, cashiering, and visual merchandising. Proven ability to drive revenue growth, enhance customer satisfaction, and create compelling store displays. Adept at achieving sales targets, training team members, and managing inventory processes. Fluent in English and Nepali, bringing a multicultural perspective to fostering positive customer relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate & Cashier

Mark's Work Wearhouse
09.2024 - Current
  • Delivered tailored customer service to diverse shoppers, including older customers, ensuring their needs were met with care and patience
  • Handled online "Buy Online, Pick Up in Store" (BOPIS) orders efficiently, ensuring prompt preparation and accurate order fulfillment
  • Unpacked and organized new shipments of clothing, maintaining backroom efficiency and ensuring timely stock replenishment
  • Enhanced store appearance by arranging merchandise in alignment with visual merchandising standards, contributing to a clean and attractive shopping environment
  • Processed customer transactions accurately and efficiently at the cashier counter, achieving a100% accuracy rate in cash handling and POS operations
  • Boosted customer retention by15% through personalized service and proactive resolution of customer concerns
  • Collaborated with team members to develop promotional displays, resulting in a20% sales increase during promotional periods
  • Coordinated with inventory management to ensure stock availability, improving customer satisfaction ratings by25%

Sales Associate

Bhatbhateni Super Market
09.2022 - 07.2024
  • Exceeded monthly sales targets by20% through effective upselling and cross-selling techniques
  • Enhanced seasonal product sales by15% by designing engaging visual displays
  • Reduced inventory discrepancies by10% through accurate stock management and shelf restocking
  • Trained10+ new hires in sales strategies and product knowledge, boosting team performance by18%

Intern

Union Life Insurance
05.2022 - 08.2022
  • Increased new policy sales by15% by conducting targeted customer engagement sessions
  • Achieved a98% accuracy rate in processing and renewing insurance applications

CEO/Co-Founder

Finantellect Investment Pvt. Ltd
08.2020 - 12.2021
  • Led the startup to20% revenue growth in its first year through strategic planning and execution
  • Secured $500,000 in investments, significantly expanding operational capacity
  • Increased market penetration by30% through innovative business strategies

Education

Business Management – Human Resources

Lambton College
01.2025

Bachelor of Business Administration - Insurance Focus

Pokhara University
12.2023

Skills

  • Sales Strategy & Negotiation
  • Customer Relationship Management (CRM)
  • Visual Merchandising & Store Layouts
  • Cash Handling & Point-of-Sale (POS) Systems
  • Inventory Management & Stock Replenishment
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Multilingual: Fluent in English and Nepali

Certification

  • Workplace Health and Safety Awareness (Ontario)
  • Customer Service Excellence Certification (2023)

Timeline

Sales Associate & Cashier

Mark's Work Wearhouse
09.2024 - Current

Sales Associate

Bhatbhateni Super Market
09.2022 - 07.2024

Intern

Union Life Insurance
05.2022 - 08.2022

CEO/Co-Founder

Finantellect Investment Pvt. Ltd
08.2020 - 12.2021

Business Management – Human Resources

Lambton College

Bachelor of Business Administration - Insurance Focus

Pokhara University

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