Sufi Bhatia
Toronto,ON
Summary
With over 8 years of service experience in the hospitality industry, I am a passionate and self-motivated leader who aims to create memorable and efficient experiences for guests and colleagues. Having worked with renowned hotel brands such as St. Regis, Andaz, Le Meridien and Raffles, and managed events ranging from weddings to corporate meetings. As a Food and Beverage Manager in the past at Massive Restaurants and Andaz Delhi, I used to oversee the planning, execution, and evaluation of all F&B outlets, ensuring the highest standards of quality and service.
Overview
9
9
years of professional experience
Work History
Food and Beverage Supervisor
St. Regis Hotel
03.2024 - Current
- Successfully leaded a team of 20 people in high-pressure, fast-paced environments, catering to large-scale events with hundreds of attendees.
- Demonstrated impeccable professionalism, adhering to the highest standards of service etiquette and representing the hotel's brand with excellence
- Efficiently coordinated table setup, including linens, cutlery, glassware, and decor, to create an elegant and inviting ambiance for guests
- Delivered in-depth training to my team ensuring smoother service to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline service processes and reduce waste.
Food and Beverage Manager
Massive Restaurants Private
01.2023 - 02.2024
- Directed daily operations across the restaurant, ensuring smooth service flow and compliance with standard operating procedures.
- Optimized staff scheduling, inventory control, and resource allocation to maximize efficiency and minimize waste.
- Supervised and motivated a team of more than 35 staff, including chefs, waitstaff, and bartenders, fostering a culture of excellence and teamwork.
- Analyzed sales data to identify trends and implement strategies to increase profitability.
- Reduced operational costs by 14% through effective supplier negotiations and waste reduction strategies.
Food and Beverage Manager
Andaz Delhi- A Concept by Hyatt
09.2020 - 12.2022
- Overseeing the operation of banquets, in-room dining, and Annamaya restaurant
- Implementing the core values and heritage of Hyatt in the department, which increased employee satisfaction scores by 91% in one year
- Orchestrated events for up to 450 guests, consistently delivering top-tier experience and garnering positive feedback
- Implementing cost-saving measures resulting in less than 5% of labour expense
- Developed and implemented measures leading to 100% Food & Beverage staff service ESS for the second year in a row
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Sales Executive
Le Meridien
09.2018 - 07.2020
- Developing and maintaining relationships either in-person or telephone-based with unmanaged accounts, negotiating RFPs and tenders
- Serve as the single point of contact for select B2B and B2C customers
- Developed and executed sales strategies resulting in a 25% incremental in revenue from corporate contracts in my portfolio, while closely monitoring market conditions to make timely adjustments
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Event Supervisor
Catering and Allied
11.2015 - 06.2018
- Supervising high-profile events catering to celebrities like Enrique, Rihanna, Ratan Tata
- Developed Standard operating procedures and Beverage programme for the company's first restaurant in Dubai 'Jaan at Penthouse Sofitel'
Education
Master's - Post Graduation in Global Business Management
Humber College
Toronto, ON08.2024
Bachelor's - Bachelor of Science in Hospitality and Hotel Administration
Institute of Hotel Management, Catering Technology And Applied Nutrition
Mumbai, India05.2018
Skills
- Micros
- Opera
- MARSHA
- Salesforce
- GXP
- Ordering
- Inventory Control
- Vendor Management
- Cost Control
- Budgeting
- Financial Forecasting
- Performance Evaluation
- Hiring
- Scheduling
- Staff Training and Development
Timeline
Food and Beverage Supervisor
St. Regis Hotel
03.2024 - Current
Food and Beverage Manager
Massive Restaurants Private
01.2023 - 02.2024
Food and Beverage Manager
Andaz Delhi- A Concept by Hyatt
09.2020 - 12.2022
Sales Executive
Le Meridien
09.2018 - 07.2020
Event Supervisor
Catering and Allied
11.2015 - 06.2018
Master's - Post Graduation in Global Business Management
Humber College
Bachelor's - Bachelor of Science in Hospitality and Hotel Administration
Institute of Hotel Management, Catering Technology And Applied Nutrition
Similar Profiles
Rochelle WhiteRochelle White
Housekeeping Room Attendant/Turndown Attendant at St. Regis HotelHousekeeping Room Attendant/Turndown Attendant at St. Regis Hotel
ELVIS KENG'ARA MONG'AREELVIS KENG'ARA MONG'ARE
Cafe Attendant at St. Regis HotelCafe Attendant at St. Regis Hotel
Kaie WilliamsKaie Williams
General Accountant at St Regis HotelGeneral Accountant at St Regis Hotel