SUEN CHEDDESINGH
Milton,ON
Summary
Dynamic leader with a proven track record at Loblaws, enhancing customer satisfaction by 25% through exceptional service and meticulous inventory management. Skilled in Microsoft Office and team collaboration, I excel in fast-paced environments, driving sales growth and fostering strong customer relationships with a high-energy attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service Representative
Rona
Milton, ON
10.2024 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
Front End Assistant Manager
Loblaws
Mississauga, ON
01.2020 - 01.2023
- Ensured price integrity by meticulously managing time file data, overseeing price changes, and maintaining accurate scan log procedures, resulting in a reduction in pricing errors.
- Streamlined store administration functions, including weekly accounting, invoice payment, reconciliation, and GL inquiries, which improved the accuracy of financial reporting.
- Managed payroll processing for over 100 employees, ensuring accurate and timely payments.
- Coordinated cashier activities daily, optimizing customer flow, and reducing checkout wait times.
- Maintained high standards of store hygiene and service.
- Oversaw the efficient operation of the cash office, including handling deposits, and minimizing cash losses.
- Worked closely with front-end staff to assist customers.
- Scheduled and managed team shifts to ensure optimal coverage and efficiency.
- Implemented new front end technologies to enhance user experience.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped with purchases and signed customers up for rewards program.
- Assisted in training new staff members on basic front end operations.
- Troubleshot technical issues related to web development processes.
- Built and maintained productive relationships with employees.
Apparel Clerk/Cosmetics Manager
Loblaws
Mississauga, ON
01.2016 - 01.2020
- Managed inventory replenishment on a weekly basis, ensuring optimal stock levels and reducing stockouts by 20%
- Maintained a high level of cleanliness and organization in the store, contributing to a 98% customer satisfaction score in store cleanliness
- Executed Directives and Planograms with precision, resulting in a 15% increase in sales in the cosmetics department
- Provided exceptional customer service by answering client questions and addressing concerns, leading to a 25% increase in customer retention
- Gained proficiency in using the Telxon scanner for inventory management, improving inventory accuracy by 10%
Customer Service/Sales Representative
Pay2Day
Mississauga, ON
01.2016 - 01.2019
- Delivered knowledgeable and personalized customer service, increasing client satisfaction scores by 30%
- Identified and capitalized on potential sales opportunities, contributing to a 15% growth in sales revenue
- Maintained accurate cash flow management, ensuring zero discrepancies in till and safe balances
- Developed proficiency in Microsoft Office Suite, including Excel and Outlook, enhancing office efficiency and client record management
Cashier Manager
Menchies Frozen Yogurts
Mississauga, ON
01.2015 - 01.2016
- Welcomed and assisted customers with a polite and friendly demeanour, fostering a positive customer experience and increasing repeat business by 20%
- Executed opening and closing procedures with precision, ensuring store readiness and security
- Managed cash, coupon, and electronic payments, maintaining a 100% accuracy rate in till management
- Handled inventory management and scheduling, optimizing stock levels and labor efficiency
- Ensured the cleanliness and organization of the store, which led to a 95% approval rating in customer feedback surveys
Education
Medical Office Assistant Diploma -
Algonquin Careers Academy
Mississauga, ON01.2014
High School Diploma -
Savanna-la-Mar High School
Jamaica01.2010
Skills
- Scheduling
- Customer RMA management
- Complaint resolution
- Account updating
- Team collaboration
- Computer proficiency
- Multi-line telephone operations
- Live chat support
- Multitasking and organization
- Product knowledge
- Verbal and written communication
- Microsoft PowerPoint
- Data entry
- Spreadsheets
- High-energy attitude
Certification
Smart Serve Certificate
Affiliations
- Photography
- Hiking
- Traveling
Timeline
Cashier/Customer Service Representative
Rona
10.2024 - Current
Front End Assistant Manager
Loblaws
01.2020 - 01.2023
Customer Service/Sales Representative
Pay2Day
01.2016 - 01.2019
Apparel Clerk/Cosmetics Manager
Loblaws
01.2016 - 01.2020
Cashier Manager
Menchies Frozen Yogurts
01.2015 - 01.2016
Medical Office Assistant Diploma -
Algonquin Careers Academy
High School Diploma -
Savanna-la-Mar High School
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