Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suelen Oliveira

Toronto,Ontario

Summary

Senior compliance professional with a law degree, ACAMS and SCCE certifications, multilingual, with deep expertise in AML/ATF, privacy, and enterprise risk management. Recognized for successfully developing and maintaining robust compliance programs, managing high-volume AML investigations in a payments environment, and responding to complex regulatory findings. Combines a strong background in corporate law and compliance with hands-on experience in both first- and second-line roles, offering a unique blend of operational and strategic leadership to ensure sustainable, compliant growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

VP Lead Compliance Officer – Enterprise Functions

Wells Fargo Bank N.A.
Toronto, Canada
07.2022 - Current
  • Directed second-line oversight and independent challenge across a portfolio of key enterprise functions (HR, Technology, Information Security, Privacy), strengthening the compliance program reducing audit findings by 15% and ensuring continuous readiness for regulatory exams and audits.
  • Conducted a strategic approach to risk management, executing independent risk assessments (RCSA) and compliance effectiveness reviews to identify control gaps and drive remediation for key findings, mitigating high-impact risks to enable effective business delivery in a rapidly evolving regulatory landscape.
  • Managed end-to-end regulatory change management from horizon scanning and applicability assessments to post-implementation validation, ensuring enterprise-wide compliance with new privacy, labor, and accessibility regulations.
  • Coordinated and managed over 5 regulatory and audit exams, serving as a key point of contact to ensure timely, ‘high-quality correspondence and a clear record of compliance.
  • Proactively assumed responsibility for the Conduct Risk and Whistleblowing portfolio, providing seamless oversight of investigations and anti-retaliation monitoring. This ensured continuity of service and maintained robust regulatory compliance for fair treatment and ethical conduct.
  • Interim Regional Privacy Officer (coverage during a leave of absence), successfully overseeing day-to-day operations, including incident/breach response, PIA/DPIA approvals and training governance, regulatory compliance, all while fully sustaining core Enterprise Functions Compliance duties ensuring zero disruption to both programs which remained compliant and fully operational under dual responsibilities.

Senior Control Management Specialist | Regional Privacy Leader Canada & LatAm

Wells Fargo Bank N.A.
Toronto, Canada
03.2020 - 06.2022
  • Directed day-to-day privacy operations across Canada and Latin America, serving as the primary liaison for business lines on complaints, data subject requests, and incidents.
  • Led the end-to-end incident management process, including severity assessments (RROSH for Canada) and stakeholder coordination, to ensure timely and compliant resolutions.
  • Translated regulatory obligations (e.g., CASL, LGPD) into actionable controls and Standard Operating Procedures (SOPs) for business line implementation.
  • Proactively identified and remediated control gaps through hands-on testing and direct engagement with business partners, strengthening the first-line control environment and ensuring audit readiness.
  • Drove process improvements that increased operational efficiency and reduced low-value workload for the business lines.
  • Led issue management and remediation to closure by working directly with business partners, ensuring sustained compliance effectiveness.
  • Coordinated regulatory and audit responses...Coordinated timely and concise regulatory and audit responses, producing reports for Senior Management and the Board. Tracked findings and remediation actions to closure, ensuring compliance effectiveness and accountability.

AML Specialist

Royal Bank of Canada (RBC) & Promontory Financial Group (IBM)
Toronto, Canada
04.2018 - 02.2020
  • Executed risk-based investigations of Unusual Transaction Report (UTR) (alerts media hits, PEP/sanctions and terrorism list matches, and internal referrals), producing objective assessments with defensible rationales for alert closure or STR filing decisions.
  • Delivered high-volume STR filings as part of a lookback and remediation sprint for Promontory, consistently exceeding daily targets of ~250 transactions/day.
  • Maintained a high-quality cadence of 2 UTR completions per day for RBC, with strong documentation discipline and clear, defensible narratives.
  • Investigated a wide range of complex AML typologies, including structuring, money-mule networks, sanctions/PEP exposures and geo-sensitive corridors, and real estate–adjacent flows, identifying and documenting indicators of layering or proceeds of crime.
  • Recommended risk re-ratings and relationship actions (e.g., termination or enhanced monitoring) based on detailed analysis to support management decisions.
  • Improved investigation consistency and documentation discipline by delivering targeted STR training to new staff and executing quality assurance checks to ensure alignment with PCMLTFA standards.

HR Coordinator

American Income Life Insurance
Toronto, Canada
02.2016 - 12.2017
  • Led the full-cycle recruitment and onboarding process for diverse roles and supervised a team of four recruiters, ensuring efficient talent acquisition and a seamless transition for new hires.

AML Compliance & Onboarding Analyst

BTG Pactual S.A.
São Paulo, Brazil
01.2012 - 07.2014
  • Partnered with the front office to collect and validate onboarding documentation, escalating material risks and ensuring adherence to regulatory requirements and KYC procedures.
  • Performed Know Your Customer (KYC)/Customer Due Diligence (CDD) reviews for new corporate accounts, including complex beneficial ownership mapping and Enhanced Due Diligence (EDD) for high-risk clients.
  • Contributed to process improvements in the onboarding and periodic review lifecycle, and maintained complete, audit-ready records to enhance program integrity.

Legal Counsel, Corporate Law & Contracts

Rocha e Barcellos Advogados
São Paulo, Brazil
03.2010 - 12.2011
  • Drafted, reviewed, and negotiated a range of commercial agreements, mitigating contractual liabilities and aligning with Brazilian corporate law and client commercial objectives.
  • Delivered proactive legal counsel on potential exposures by conducting in-depth legal research and risk assessments, mitigating liabilities in corporate transactions.
  • Authored formal legal opinions on contract validity and enforceability, synthesizing statutes, case law, and doctrine to support client recommendations.

Education

LL.B. / Bachelor of Laws -

Universidade Presbiteriana Mackenzie
São Paulo, Brazil

Skills

  • Regulatory compliance
  • Risk management
  • Incident management
  • Ethical judgment
  • Audit coordination
  • Stakeholder engagement

Certification

  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Compliance & Ethics Professional - International (CCEP-I), Society of Corporate Compliance and Ethics
  • Licensed Attorney, São Paulo, Brazil

Timeline

VP Lead Compliance Officer – Enterprise Functions

Wells Fargo Bank N.A.
07.2022 - Current

Senior Control Management Specialist | Regional Privacy Leader Canada & LatAm

Wells Fargo Bank N.A.
03.2020 - 06.2022

AML Specialist

Royal Bank of Canada (RBC) & Promontory Financial Group (IBM)
04.2018 - 02.2020

HR Coordinator

American Income Life Insurance
02.2016 - 12.2017

AML Compliance & Onboarding Analyst

BTG Pactual S.A.
01.2012 - 07.2014

Legal Counsel, Corporate Law & Contracts

Rocha e Barcellos Advogados
03.2010 - 12.2011

LL.B. / Bachelor of Laws -

Universidade Presbiteriana Mackenzie

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Suelen Oliveira