Enhanced client satisfaction through exceptional care and services. Strong interpersonal skills and organizational abilities, Skilled in decision-making and documentation, Eager to learn in a dynamic environment. My approach to client wellness and team leadership reflects my commitment to excellence.
Work History
Nurse
Tagum Agricultural Developmnt Company, Inc.
Performed routine wound care and dressing changes on schedule.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Improved patient satisfaction ratings by delivering compassionate and personalized care.
Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Dental Receptionist and Assistant
Isidro Dela Cruz
Provided excellent customer service by promptly addressing inquiries via phone, email, or in-person interactions.
Provided excellent customer service to create positive experiences and build trust.
Communicated with insurance companies to dispute unpaid claims and verify client coverages.
Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
Handled complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Maintained a clean and welcoming reception area for clients, contributing to a positive dental visit experience.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.