Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sueanna Toney

St Catharines,ON

Summary

Empathetic and results-driven Client Success professional with a strong foundation in account management, customer support, and marketing communications. Known for building trusted relationships, resolving complex client issues, and driving retention and satisfaction across diverse customer bases. Experienced in managing high-volume client portfolios and working cross-functionally to ensure service excellence. Passionate about helping clients succeed through proactive engagement, strategic support, and data-informed solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Executive

UPS
Remote Ontario
09.2024 - Current
  • Manage a portfolio of 284 business clients, delivering personalized logistics solutions and ensuring ongoing satisfaction
  • Act as the primary liaison for customer concerns, including delayed shipments, payment issues, and service escalations
  • Educate clients on UPS tools and systems, improving adoption and simplifying complex shipping processes
  • Track shipping trends and identify areas for efficiency gains, resulting in consistent client retention and upsell success

Client Success Strategist

Accenture
St. Catharines, ON
05.2024 - 09.2024
  • Consulted 180+ business clients on digital strategy, focusing on campaign success, platform performance, and ROI
  • Translated marketing data into actionable recommendations, driving improved outcomes and long-term client trust
  • Led strategy calls, ensuring each client understood and implemented best practices for Meta Ads
  • Utilized CRM tools to track customer interactions and report on progress towards goals.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.

Digital Marketing Intern (Client Outreach & Support)

Mennonite New Life Centre
Remote Toronto, ON
02.2024 - 05.2024
  • Created engaging content for social platforms while assisting with community outreach campaigns
  • Supported program messaging across channels, helping to improve newcomer engagement and retention
  • Assisted in analyzing campaign effectiveness and optimizing strategies accordingly

Sales Manager

Repleniture Woods
St. James
05.2021 - 01.2024
  • Directed brand messaging and client communications across email, social, and events
  • Conducted market research and CRM analysis to shape product messaging and retention strategy
  • Strengthened customer loyalty through value-driven communications and education
  • Project management across sales and marketing internal teams
  • Managed vendor accounts and sourced wholesale furniture to retail stores across Barbados.
  • Maintained strong vendor relationships to support customer retention and repeat sales.

Sales & Marketing Coordinator

Miracle Balm
Bridgetown
09.2017 - 11.2022
  • Led initiatives focused on educating and supporting elderly customers with chronic pain
  • Orchestrated weekly radio shows to build brand credibility and trust within local communities
  • Coordinated direct customer communications and simplified messaging to better connect with target demographics
  • Managed over 120 vendor accounts that carried our brand, ensuring consistent communication and support.
  • Built strong client relationships through education and health product support.

Education

Bachelor’s - Marketing

Barbados Community College

Diploma - Mass Communication

College of International Broadcasting

Certificate - Media & Communications

Seneca College

Certificate - Management & Leadership

Barbados Agency for Micro Enterprise

Skills

  • Customer Success & Relationship Management
  • Account Retention & Growth
  • Issue Resolution & Client Advocacy
  • CRM Systems (eg, Salesforce, HubSpot)
  • Cross-Functional Collaboration
  • Data Analysis & Service Optimization
  • Process Improvement
  • Communication & Presentation Skills
  • Digital strategy development
  • Project management
  • Upselling techniques
  • Data analysis
  • Sales forecasting

Certification

  • Meta Blueprint Certified (Meta Ads Manager)
  • Google Digital Garage – Digital Marketing
  • Google Ads & YouTube Marketing
  • Alison – YouTube & Digital Strategy

Timeline

Account Executive

UPS
09.2024 - Current

Client Success Strategist

Accenture
05.2024 - 09.2024

Digital Marketing Intern (Client Outreach & Support)

Mennonite New Life Centre
02.2024 - 05.2024

Sales Manager

Repleniture Woods
05.2021 - 01.2024

Sales & Marketing Coordinator

Miracle Balm
09.2017 - 11.2022

Bachelor’s - Marketing

Barbados Community College

Diploma - Mass Communication

College of International Broadcasting

Certificate - Media & Communications

Seneca College

Certificate - Management & Leadership

Barbados Agency for Micro Enterprise

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Sueanna Toney