Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sue Xiong

Fresno

Summary

Dedicated and caring social work professional with a good understanding of evidence-based practices. Bringing several years' experience and good clinical knowledge. Team-driven, well-organized and resourceful with a demonstrated work ethic and good verbal and written communication skills.

Overview

22
22
years of professional experience

Work History

Associate Clinical Social Worker

Healing Hope, Inc
Fresno
12.2014 - Current
  • Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
  • Documented services and collected required data for evaluation.
  • Identified potential risk factors contributing to a client's condition or situation.
  • Wrote timely and accurate case notes to inform follow-up for effective, successful case management.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Supported clients in developing coping skills to manage symptoms associated with mental illness.
  • Diagnosed disorders according to DSM-IV criteria and used ICD-10 codes for documentation.
  • Facilitated psycho-educational groups for adults dealing with mental health issues.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Referred clients to appropriate resources such as support groups, legal assistance, and housing programs when needed.
  • Conducted therapy, provided crisis intervention and educated patients and families.

Corporate Adminstrator

Prestige Life Insurance Solutions
Fresno
08.2008 - 12.2014
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Managed travel arrangements and accommodations for executive staff and visiting clients.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Improved office organization by developing filing system and customer database protocols.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Reviewed incoming emails, faxes or mail items addressed to the executive staff members.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Organized and maintained documents, files and records.
  • Managed employee records including onboarding paperwork and benefits enrollment forms.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Loan Processor

Global Equity Lending
Fresno
06.2003 - 08.2007
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Conducted verification of employment, income, and deposits to support loan decisions.
  • Managed conditions sent from underwriting departments.
  • Submitted loan applications to underwriting department for review and approval process.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Calculated, reviewed, and corrected errors on interest rates, closing costs, and payment terms to ensure accuracy.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.

Education

Master of Arts - Social Work

Walden University
Minneapolis, MN
08-2023

Bachelor of Arts - Psychology

California State University Fresno
Fresno
05-2004

Associate of Arts - Liberal Arts

Fresno City College
Fresno, CA
05-2002

Skills

  • Case management
  • Client assessment
  • Therapeutic techniques
  • Crisis intervention
  • DSM-V diagnosis
  • Psycho-education
  • Documenting services
  • Group therapy facilitation
  • Cultural competence
  • Team collaboration
  • Individual counseling
  • Psychotherapy techniques
  • Self-care strategies
  • Suicide risk assessment
  • Multicultural competence
  • New client assessments
  • Assessment skills

Timeline

Associate Clinical Social Worker

Healing Hope, Inc
12.2014 - Current

Corporate Adminstrator

Prestige Life Insurance Solutions
08.2008 - 12.2014

Loan Processor

Global Equity Lending
06.2003 - 08.2007

Master of Arts - Social Work

Walden University

Bachelor of Arts - Psychology

California State University Fresno

Associate of Arts - Liberal Arts

Fresno City College

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Sue Xiong