Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sue Welsh

Mississauga,ON

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

45
45
years of professional experience

Work History

Receptionist - Full Time

Partners Community Health
Mississauga, Ontario
10.2014 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Sales Associate - Part Time

Hudson Bay
Mississauga, Ontario
03.1980 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

High School Diploma -

Silverthorn Collegiate Institute
Etobicoke, ON

Skills

  • Clerical Support
  • Positive and professional
  • Multi-line telephone skills
  • Mail handling
  • Reception desk management
  • Customer/Client relations
  • Professional Demeanor

Languages

English
Native/ Bilingual

Timeline

Receptionist - Full Time

Partners Community Health
10.2014 - Current

Sales Associate - Part Time

Hudson Bay
03.1980 - Current

High School Diploma -

Silverthorn Collegiate Institute
Sue Welsh