Sue Smith
Kingston,ON
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking sales with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Accomplished Front End Associate recognized by customers and management for delivering above and beyond service expectations. Contributes 20 years of experience in customer service as well as Public relations.
Overview
34
34
years of professional experience
Work History
Front End Associate,Arcade,Sales Specialist-Events
Sp;itsville
10.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Stayed current with industry trends and best practices, applying knowledge to continuously improve product offerings.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
Sales Associate
Toys"R"Us
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate/Key Account Manager
Overstocks
05.2018 - 03.2020
- Some of the duties that I was In charge of were. Counting cash , stocking all the shelves.Designing the flow of the store withcolour blocking making it more eye appealing. Window decorating . Theft prevention customer service I was alone in the store most of the time. So I had to do alot of multi tasking .I always upsold items .Had cutomers always asking about me on my days off.
Childcare Provider
Family Care
01.1990 - 08.2018
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Assistant Manager /Photographer
Portrait Studio
09.1998 - 05.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Public Relations Specialist /Deputy Commissioner
Girl Guides Canada
09.1990 - 06.2001
- Established lasting partnerships with influencers and bloggers to expand reach and amplify client messages within relevant communities.
- Wrote press releases for routine use and crisis management.
- Communicated with media weekly to build relationships and optimize press coverage.
- Helped with photo and video production and performed visual and sound editing tasks.
- Forged strong media relationships to further public relations goals.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Organized successful events such as product launches and press conferences to create buzz around client brands.
Education
Associate of Applied Science -
St Clair Collage
Windsor, ONHigh School Diploma -
William Hands
Windsor, ON06.1977
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Team contribution
- Merchandising and display assembly
- Display Setup
- Retail transactions
Languages
English
Professional Working
Timeline
Front End Associate,Arcade,Sales Specialist-Events
Sp;itsville
10.2023 - Current
Sales Associate
Toys"R"Us
10.2022 - Current
Sales Associate/Key Account Manager
Overstocks
05.2018 - 03.2020
Assistant Manager /Photographer
Portrait Studio
09.1998 - 05.2011
Public Relations Specialist /Deputy Commissioner
Girl Guides Canada
09.1990 - 06.2001
Childcare Provider
Family Care
01.1990 - 08.2018
Associate of Applied Science -
St Clair Collage
High School Diploma -
William Hands