Sue Robertson
Shelburne,ON
Summary
Quick learner candidate ready to work hard and contribute as team member. Physically fit with experience using essential hand tools and safety equipment. Coachable with good understanding of basic outdoor maintenance.
Overview
14
14
years of professional experience
Work History
Sales and Service Technician
Orkin Pest Control
10.2024 - Current
- Conducted thorough inspections to identify pest issues and determine appropriate treatment plans.
- Utilized pest control tools and equipment to perform effective treatments in residential and commercial settings.
- Educated customers on preventive measures and best practices for pest management to enhance satisfaction.
- Collaborated with team members to improve service delivery processes and resolve customer concerns efficiently.
- Developed tailored pest control solutions based on specific client needs, enhancing overall service quality.
- Monitored treatment effectiveness and adjusted strategies as needed to maximize results while minimizing environmental impact.
- Maintained accurate records of services performed, ensuring compliance with regulatory requirements and company policies.
- Utilized consultative sales approach to offer products to meet customer needs.
- Pursued professional development opportunities including industry certifications or workshops to stay current on relevant trends within the field of sales and service technology.
- Utilized strong organizational skills to manage multiple tasks simultaneously without compromising attention-to-detail or overall productivity.
- Navigated through online programs to identify solutions and notate customer files.
- Developed long-lasting client relationships through proactive outreach initiatives such as follow-up calls and personalized promotions.
- Worked with admin to generate accurate invoices for service and components used.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Communicated with customer, troubleshot and operated computer to discover and input information.
- Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
- Supported customers continuously from sales process to product set-up and use.
Lawn Care Technician
Dufferin Lawn Life
04.2016 - 11.2023
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Maintained routine landscaping schedules to boost lawn health.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Developed lasting customer relationships and grew network over time.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
- Maintained and serviced lawn care equipment to enhance longevity.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
- Trained and supervised junior lawn care assistants to improve quality of team output.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
- Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Landscape Construction Laborer
Retreat Landscape And Design
04.2021 - 08.2021
- Installed stonework according to landscape design plan and client specifications.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Collected and removed debris at job sites.
- Operated landscaping equipment with focus on safety and machine longevity.
- Landscaped yards by planting flowers, grass, trees, and bushes.
Barn Manager
Petlyn Farms
05.2011 - 03.2016
- Monitored overall health and well-being of horses, paying attention to signs of concern.
- Trained and supervised barn workers in animal care procedures, maintenance duties and safety precautions.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Preserved property by mowing, plowing and moving hay to proper storage locations.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Studied weight, feed, health, genetics and milk production records to determine feed formulas, food rations and breeding schedules.
- Operated farm machinery to perform harvesting, landscaping, manure disposal and horse transport.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Exterminator
University of Guelph
GuelphHigh School Diploma -
Humberview Secondary School
Bolton, ON1994
Skills
- Heavy Lifting
- Team Collaboration
- Quote Preparation
- Jobsite Safety
- Strong Work Ethic
- Flexible and Adaptable
- Customer Service
- Physically Fit
- Weather Tolerance
- Lawn Aeration
- Responsible and Punctual
Languages
English
Elementary
Timeline
Sales and Service Technician
Orkin Pest Control
10.2024 - Current
Landscape Construction Laborer
Retreat Landscape And Design
04.2021 - 08.2021
Lawn Care Technician
Dufferin Lawn Life
04.2016 - 11.2023
Barn Manager
Petlyn Farms
05.2011 - 03.2016
High School Diploma -
Humberview Secondary School
Exterminator
University of Guelph