Sue Reid
Victoria,Canada
Summary
Dynamic management professional with a proven track record of leading teams to achieve exceptional results. Expertise in fostering collaboration, enhancing operational efficiency, and driving measurable outcomes through strategic planning and process improvement. Committed to cultivating a culture of accountability and excellence while demonstrating adaptability to meet evolving organizational demands. Recognized for inspiring teams and effectively navigating challenges, ensuring sustained success in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager / Learning Designer
RaceRocks3D
07.2020 - 01.2026
- Lead a multi-disciplinary team in designing and producing complex learning initiatives, ensuring alignment with client/project outcomes and strategic goals
- Advise Senior Leadership and stakeholders on learning priorities, translating complex technical information into actionable, user-focused learning experiences
- Establish scalable frameworks, templates, and standards to improve efficiency, quality, and learner engagement across all learning modalities
- Mentor and coach team members, fostering professional growth and a culture of high performance and psychological safety with almost 100% retention
- Collaborate with product, development, and project teams to integrate learning into workflows and deliverables
- Champion systemic improvements to learning processes, incorporating feedback and analytics to enhance outcomes
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Learning Consultant / Education Administrator
British Columbia Pension Corporation
04.2012 - 07.2020
- Designed and delivered face-to-face and online learning programs aligned with strategic organizational goals
- Partnered with HR and business leaders to assess program effectiveness and optimize capability development initiatives
- Mentored trainers, facilitated knowledge transfer, and embedded sustainable skill development practices
- Managed learning management systems and operational processes to maximize efficiency and learner adoption
Administrative Assistant
BclMC
09.2011 - 03.2012
- Provided administrative services such as records management; compiling reports; reception coverage and other clerical duties
Office Administrator
Abstract Developments
09.2010 - 09.2011
- Screened calls/emails and provided critical administrative support.
Communications Assistant / Event Planner
BC Assessment
07.2008 - 09.2010
- Developed internal communications, lead events, and stakeholder engagement strategies to support organizational objectives on time and within budget
Manager, Communication & Training Specialist
MCAP Service Corporation
05.2001 - 06.2008
- Designed and delivered training programs for high-volume teams, improving performance and service quality
- Conducted needs analyses to identify skill gaps and optimize learning initiatives
- Managed coaching and professional development programs to strengthen team capability
Education
Master of Arts - Learning & Technology
Royal Roads University
01.2021
Bachelor of Arts - Professional Communication
Royal Roads University
01.2008
Teacher/Trainer of Adults Certificate - undefined
Conestoga College
01.2006
Skills
- Learning Architecture & Experience Design: Developing frameworks, templates, standards, and scalable content for diverse learning modalities
- Strategic Leadership: Advising Senior Leadership on learning strategies, aligning initiatives with organizational and customer goals
- Team Leadership & Development: Leading, coaching, and mentoring high-performing learning design and production teams
- Instructional Design & Adult Learning: Applying adult learning theory, Bloom’s taxonomy, and UX-informed principles to design impactful learning experiences
- Curriculum Design & Quality Assurance: Oversight of curriculum creation, and Quality Assurance programs
- Program Evaluation & Continuous Improvement: Measuring learning effectiveness and iterating for better learner outcomes
- Project & Stakeholder Management: Managing multiple priorities and cross-functional initiatives on time and within scope
Certification
- Prosci Certificate (Change Management)
- PM 200: Project Management Certificate
- Program Evaluation Certificate, Canadian Evaluation Society
- LMS Administration (SABA), Microsoft 365, Google Suite, JIRA/Confluence
- Human Resources Management Certificate | Conestoga College | 2004 (Courses completed: Organizational Behaviour; Human Resources Management; Training and Development; Labour; Economics; Recruitment and Selection)
Languages
English
Native or Bilingual
Timeline
Manager / Learning Designer
RaceRocks3D
07.2020 - 01.2026
Learning Consultant / Education Administrator
British Columbia Pension Corporation
04.2012 - 07.2020
Administrative Assistant
BclMC
09.2011 - 03.2012
Office Administrator
Abstract Developments
09.2010 - 09.2011
Communications Assistant / Event Planner
BC Assessment
07.2008 - 09.2010
Manager, Communication & Training Specialist
MCAP Service Corporation
05.2001 - 06.2008
Bachelor of Arts - Professional Communication
Royal Roads University
Teacher/Trainer of Adults Certificate - undefined
Conestoga College
Master of Arts - Learning & Technology
Royal Roads University